Resident Liaison Officer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their Communications and Customer Service Team.

As Resident Liaison Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.

Typical Duties:

• Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
• Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
• Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
• Represent Crest and attending meetings with Responsible Entities and residents in relation to remediation works.
• Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.

Desired Experience / Attributes: 

• Previous experience of customer or resident-facing roles.
• Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
• Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
• Proactive and ability to manage multiple priorities and work under pressure.
• Valid driving license (To allow for travel to meetings).
• Previous experience working in housebuilding industry on refurbishment or remediation projects'

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

• 25 days annual leave (3 days to be taken between Christmas and New Year)
• Private Medical or Healthcare Cash Plan Options
• Car allowance
• Annual bonus scheme
• Pension scheme
• Sharesave scheme
• Life Assurance
• Personal Accident Insurance
• Cycle to work scheme

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!