Resident Hearings Representative (Compliance Specialist 3)

 Resident Hearings Representative (Compliance Specialist 3) 

Office of the Long Term Care Ombudsman (LTCO) 

Location: Salem, Oregon (Hybrid)  

Open until filled: This recruitment will remain open until filled with the first review of applications May 4. Interested candidates are encouraged to submit their application materials without delay in applying! 

This is a limited duration position expected to last 12 months, with the possibility of extension based on budget approval. Limited duration positions are benefits-eligible and have a defined maximum length of service. 

Current State of Oregon employees may be eligible for a job rotation. Please reach out to the recruiter, Cassie Graham (cassie.graham@das.oregon.gov) if you have any questions. 

Make a Real Difference for Oregonians in Residential Care 

Are you driven by advocacy, equity, and ensuring people’s rights are protected? Join the Residential Facilities Ombudsman (RFO) Program—a small, mission-focused team serving Oregonians with developmental disabilities and mental health conditions living in more than 3,365 licensed group and foster homes statewide. 

This offers meaningful work, flexibility, and the opportunity to uplift the voices of some of Oregon’s most vulnerable residents. 

As the RFO Resident Hearings Representative, you will represent residents in administrative hearings and ensure their rights are upheld. These hearings usually relate to a move out (eviction) notice a service provider issued the resident. In this role, you will: 

• Represent residents in administrative hearings and help them understand their options. 

• Review notices and case information for legal sufficiency. 

• Prepare hearing plans and case strategies aligned with each resident’s goals. 

• Analyze statutes, rules, and evidence related to complex DD, MH, and Medicaid issues. 

• Collaborate with RFO staff, state partners, and providers to support fair outcomes. 

View the entire job description here. 

What We Are Looking For 

Minimum Qualifications: 

Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or making compliance or eligibility determinations with program guidelines and regulations. Three of the five years must be above the technical support level. Experience must include working in an administrative hearing or legal contested case environment.  

College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years. 
 

Preference: 

Preference may be given to candidates with legal research and advocacy experience that included compiling and evaluating facts to create hearing strategy, representing clients and deciding compliance or eligibility with program guidelines and regulations. 

Desired Attributes: 

We are looking for candidates who can demonstrate: 

• Experience preparing for, participating in, and representing people in administrative hearings, including evidence review, case preparation, issue identification, direct and cross examination and post-hearing documentation or follow-up. 

• Experience advocating for individuals with disabilities using culturally responsive, trauma-informed, and person-centered approaches. 

• Ability to interpret statutes, rules, and evidence; identify key legal and procedural issues; and make sound, well-reasoned recommendations. 

• Skill in gathering, organizing, and evaluating information from interviews, documents, and other sources to identify relevant facts. 

• Ability to explain complex information clearly and write logical, well-supported reports and memoranda. 

• Ability to work respectfully with residents, families, providers, and state partners, maintaining professionalism in sensitive or challenging situations. 

• Ability to adjust approaches as situations change while maintaining focus on resident needs and exercising good judgment. 

How to Apply 

Ready to join our team? 

• External Applicants: Click “Apply” on the job posting to submit your application. 

• Current State of Oregon employees: Apply via your employee Workday account. 

Important Application Requirements:  Submit a resume and cover letter demonstrating how your experience meets the desired attributes listed in this posting. Only complete applications received by the deadline will be considered.  

Why Us? 

This role offers the chance to make a real, tangible impact. Every case you touch directly strengthens residents’ rights and helps improve Oregon’s care systems. You’ll work in a mission-driven, resident-focused program that operates independently, giving you the freedom to advocate solely for what’s best for the individual. 

Our amazing benefits include:  

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.  

• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.  

• Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).  

• Wellness Resources: Support for work-life balance, health, and overall well-being.  

• Career Development: Opportunities for professional growth and advancement.  

• Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.  

• Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.  

Additional Details 

• This recruitment is for one limited duration (job rotation), full-time, AFSCME-represented Compliance Specialist 3 position, and may be used to fill future vacancies.   

• Employee is required to possess and maintain a valid driver’s license issued by the state where the employee resides. 

• *The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. 

• Finalists will be subject to a computerized criminal history check including fingerprints. Adverse background data may be grounds for immediate disqualification. 

• We do not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. 

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. 

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. 

Contact Information 

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. 

• Recruiter: Cassie Graham 

• Email: cassie.graham@das.oregon.gov 

• Phone (text friendly): 503-949-6169 

Helpful Links & Resources 

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job 

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity 

Come for a job. | Stay for a career. | Make a difference... for a lifetime! 

We are an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.