Residency Coordinator
Office of Strategic Enrollment Management
Exempt, Contingent II, Full-Time, Grade 1.3
University of Maryland University College (UMUC) seeks a Residency Coordinator in the Office of Strategic Enrollment Management. Reporting to the Assistant Director of Residency, the Residency Coordinator will develop new business processes and new communications to improve the functionality of the residency department.
SPECIFIC RESPONSIBILITIES INCLUDE:
Correspond with students by phone, in person, and by e-mail regarding residency issues
Research complex residency issues and consult with the Assistant Director of Residency regarding resolution of those issues
Handle student escalations
Serve as a liaison with other units that serve students
Manage residency petition processing, including receiving incoming petitions, reviewing petitions and supporting documentation and approving or denying requests
Assist with residency data cleanup processes
Assist with training new and existing staff on residency policies and procedures
Conduct quality assurance processes to review residency classification decisions
Assist with managing special projects to implement new residency policies and procedures
Perform other job related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited institution of higher learning
The successful candidate will have two (2) years of relevant work experience, preferably in higher education, using a student information system, a document management system, and a customer relationship management system
Excellent customer service skills are required
The ability to communicate calmly, effectively, and professionally is required. Excellent written communication skills, critical thinking skills, and the ability to quickly analyze and resolve issues are required
The ability to handle a high volume of tasks with close attention to detail is also required
PREFERRED EDUCATION AND EXPERIENCE:
Experience working with PeopleSoft and Salesforce is preferred
Previous experience with residency policies and procedures in a higher education institution is also preferred
Knowledge of student information systems and databases and experience using a document management system and/or customer relationship management database
POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
SALARY COMMENSURATE WITH EXPERIENCE
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). Time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD.
Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
SS Contingent II_2020.pdf (umgc.edu)
Hiring Range:
$48,000.00 - $52,000.00