Reservations Compliance Specialist

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Reservations Compliance Specialist ensures every guest reservation is accurate, compliant, and aligned with our brand’s promise of excellence. In this role, you will serve as the analytical backbone of the reservations function—auditing data, identifying discrepancies, and safeguarding the integrity of each booking from creation to embarkation. The successful candidate will exemplify our belief that 'excellence is in the details.' Every voyage begins with precision and trust, and you will ensures that both are present in every record, report, and reconciliation.

Essential Functions

• Conduct daily and pre-sail audits to verify voyage details, pricing, payments, and guest information for accuracy and compliance.
• Perform 'Pre-Sail Integrity Checks' to ensure payment links, onboard credits, and Bonvoy accruals are correctly applied.
• Analyze booking trends to identify recurring discrepancies and recommend process improvements.
• Partner with Accounting, Air & Hotel, and Special Services teams to research and resolve inconsistencies in real time.
• Maintain and update the Booking Compliance Checklist, which is used to measure data quality across Salesforce, CruisePal, and NICE inContact.
• Prepare weekly and monthly booking integrity reports summarizing audit findings, root causes, and resolution rates.
• Support internal and external audits by compiling documentation and ensuring compliance with financial, legal, and data protection standards.
• Collaborate with IT, Operations, and Finance to enhance data synchronization, automation, and workflow efficiency.
• Assist in developing corrective training materials based on audit insights and error trends.

Competency & Requirements

Education:

• Minimum two-year degree or equivalent experience in business, finance, or operations

Skills & Experience:

• Minimum two years in reservations, auditing, data analysis, or revenue management within a luxury or hospitality brand
• Technical Skills: Proficiency in Salesforce, CruisePal/Resco, and knowledge of data validation and reporting tools preferred
• Advanced Excel experience preferred
• Exceptional analytical rigor, attention to detail, and process discipline
• Strong communication and collaboration skills, with the ability to translate data into actionable insights

Work Environment:

• Onsite or hybrid; full-time (40 hours/week) with occasional extended hours during embarkation or audit cycles

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.