Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC's social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina.

Here Are Some Of The Benefits Our Four Seasons Employees Enjoy;

• Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!
• Complimentary Life insurance
• Short Term Disability Insurance
• Paid Holidays, Sick, and Vacation Time
• 401K Retirement Plan
• Exciting Training and Development Opportunities
• Continual Personal Education Reimbursement Programs
• Complimentary Employee Meals
• COMPLIMENTARY room nights at Four Seasons Hotels around the world
• And much more!

The Opportunity:  

The Four Seasons, Washington D.C. is currently looking for a Detailed and Engaging Reservation Agent to join their DC Team. The Reservations Agent will be responsible for answering and directing phone calls, pages, radio requests, and faxes courteously and professionally, while also assisting with selling the hotel and coordinating reservation details. This role serves as a key point of contact for guests by providing information, accurately assessing needs, and responding to a wide variety of requests. By adding personal recommendations and thoughtful touches, the agent ensures each interaction is seamless and tailored to achieve maximum guest satisfaction—all while maintaining compliance with Four Seasons’ policies and standards.

Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

• Comfortable safeguarding confidential information.  
• Preferred experience in a luxury hotel in Front Office, Concierge or Reservations. 

• Ability to remain calm during challenging situations. 
• Ability to work well and maintain organization in a fast paced environment 
• Strong problem solving skills, ability to handle difficult situations and guests. 
• Strong guest service experience.  
• Strong computer skills. 

• Reading, writing and oral proficiency in the English language. 
• Strong communication and interpersonal skills that is friendly and helpful in disposition. 
• Proficient in English (speaking, reading, writing). 
• Excellent interpersonal, verbal, and written communication skills.  
• Proficient with Microsoft Office Suite or related software.  

• Must be flexible with their schedule – Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed. ​ 

Compensation:

$28.78 per hour

Visa Requirements:

Applicants must have valid work authorization for the United States to be considered. Exceptions may be made for internal candidates.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-944-2071  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf