About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.About the Role
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest’s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
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What You Will Do
• Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
• Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
• Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
• Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
• Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
• Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
• Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
• Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
• Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
• Assist in processing Employee Comp and Friends & Family requests in accordance with departmental guidelines. (5%)
• Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
• Follow established emergency and safety procedures in accordance with the resort’s crisis management plan. (1%)
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
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What You Bring
• Excellent verbal and written English communication skills.
• Previous experience working with Opera or a similar reservations system preferred.
• Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong attention to detail, accuracy, and guest service mindset.
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What We Offer
• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary stays at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
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Schedule & Hours
• Full-time