Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Full time Monday-Friday 8a-5p
Pay Range
$20.40 - $30.60JOB SUMMARY
Under general supervision, interviews and records responses of study/survey participants over the telephone or in person as needed.
EDUCATION/EXPERIENCE
High school diploma or GED equivalent.
Prior experience in a Call Center, Help Desk or interviewing study participants preferred.
Foreign language skills preferred.
ESSENTIAL FUNCTIONS
1. Contacts study participants over the telephone.
2. Conducts scripted survey by asking and recording items using CATI system or other methods as assigned.
3. Uses required coding system to consistently record the interview results.
4. Records accurately and consistently the interview into the computer system.
5. Completes progress reports as required by project manager.
6. Conducts interviews in person according to protocol as needed for studies. This may include driving to the homes of participants or other sites to conduct interviews.
7. Performs various other related duties incidental to the work described herein.
SKILLS/QUALIFICATIONS
Excellent telephone skills
Effective oral and written communication skills
WORK ENVIRONMENT
Clean, well lit office environment
Some travel
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Benefits and more
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.