The Research Scheduler Lead will perform Medical Scheduler job tasks as well as oversee Medical Schedulers in scheduling all routine and non-routine medical services with various local healthcare providers for an assigned patient population. In addition, the Research Scheduler Lead will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in
support and care of services provided in an outpatient or inpatient medical setting.
Essential Duties and Responsibilities
Essential and other important responsibilities and duties may include but are not limited to the
following:
• Schedules appointments for patient consultations, procedures and visits.
• Schedules diagnostic and imaging tests.
• Schedules office and hospital based medical procedures, and tests.
• Enters notes/special instructions as needed for scheduling in the electronic medical
record.
• Coordinates with health care professionals about schedules, patients and any changes.
• Resolves scheduling conflicts as they occur.
• Uses insurance contract list and protocols to determine the most appropriate approach to
scheduling patient.
• Confirms patient’s insurance provider and either obtain prior authorizations or
communicates need for prior authorization to appropriate parties as needed
• Reviews and evaluates scheduled appointments for completeness and accuracy.
• Provides accurate, detailed information to patients regarding test preparations, time of
patients scheduled arrival, and any other directional information needed; takes
appropriate action in responding to questions from patients.
• Answers phone calls and e-mails, greeting patients and prospective patients and
reminding them of upcoming appointments.
• Perform a variety of administrative duties including but not limited to: answering
phones; faxing and filing of confidential documents; and basic Internet and email
utilization.
• Provide excellent customer service to all internal and external customers.
• Makes and distributes patient schedules.
• Improves and maintains positive customer service relations by the team.
• Leads and directs schedulers.
• Provides training for all new schedulers.
• Ensures team compliance with SOPs and Workflows
Required Education and Experience
• High School Diploma, Associate Degree and/or certificate program preferred
• Five years of medical clinic administrative or medical scheduling experience preferred.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $52,600.00 - $131,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.