About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at
www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (
www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here! - Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team
Position Details
Position Type: Full-time, 40 hours/week, Regular
Overtime Status: Non-exempt
Reports To: Assistant Manager, Resale
Direct Reports: none
Department: Resale Store
Primary Location: Resale Store
Compensation & Benefits: $18-$19.50 hourly; eligible for full time benefits
Summary
The Resale Specialist supports daily operations at the Resale Store, and has the opportunity for additional leadership and continuous improvement project management, as well as responsibility for guest escalation and more detailed operational tasks. The Specialist’s regular tasks include product pricing, merchandising, inventory management, and handling returns. They operate cash registers, maintain store cleanliness, and process donated items for resale. The Specialist assists volunteers, manages cash, recruits and communicates with volunteers, and identifies opportunities for store and volunteer experience improvements. Additionally, they cultivate relationships with donors, volunteers, and guests, and act as Assistant Manager when needed.