Request for Review Coordinator

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Request for Review Coordinator

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Request for Review Coordinator

Dispute Resolution and Decision Review Body

Edmonton or Calgary, Alberta

Permanent, Full-Time

People are at the heart of everything we do. 

If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

The Dispute Resolution and Decision Review Body (DRDRB) requires an enthusiastic self-starter possessing excellent administration, customer service and team building skills to fill the above noted position.

Your responsibilities:

• Provide high quality administration support to Resolution Specialists of DRDRB, which would include attendance management, monitoring and reporting on workflow management, proofreading decisions, answering inquiries, requesting document translation, and collaborating in a consulting role with the Client Service Department.
• Ensuring timely response of internal/external phone inquiries and/or direct callers to appropriate individuals.
• Contact external stakeholders and send correspondence regarding temporarily withdrawn Request for Reviews.
• Receive and review Requests for Review and assign Requests for Review to Resolution Specialists.
• Review Appeals Commission documentation to determine the proper distribution and action to be taken, updating eCo as necessary.
• Finalize DRDRB decisions, ensuring accuracy of formatting, issues, and final decision on eCO.
• Effectively manage multiple eCo desks, utilizing effective task management to maintain timeliness.
• Monitor DRDRB eCo desks on a daily basis, correctly actioning and/or forwarding tasks.
• Open and determine action/distribution of incoming mail and faxes.
• Providing feedback to the Supervisor, Dispute Resolution and Decision Review Body to ensure our goals and expectations are met.

Your experience and skills:

• Certificate or Diploma in Business Office Administration.
• Related administrative experience.
• Experience in Microsoft Word and Excel is required.
• Knowledge and experience in using eCO and other WCB systems is essential (i.e. IMAGE, PAM, Workday, Lotus Notes).
• Exceptional communication and interpersonal skills, proven organizational abilities.
• Excellent time management and ability to manage a high volume of work in a busy environment.
• Knowledge of the appeal process and WC Act, policies and procedures is beneficial.
• Work well both independently and within a team.
• Ability to resolve and diffuse difficult client situations with tact and diplomacy.
• An equivalent combination of education and experience may also be considered.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary: Salary Grade 6   Start Rate: $53,199    to       Job Rate: $59,125per annum

Successful candidate must reside in Alberta and be able to work in person from our Edmonton/Calgary office as required. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Closing Date:  December 5, 2025

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.