Clario’s Customer Care team plays a critical role in ensuring our clients and patients receive timely, empathetic, and technically sound support. As a Customer Care Specialist, you’ll be the first point of contact for resolving equipment and transmission issues, managing re-supply and report requests, and ensuring a seamless experience across our clinical technology platforms. Your work helps accelerate clinical trials and improve patient outcomes worldwide.
What We Offer
Competitive compensation
Medical, dental, and vision coverage
Flexible and paid time off
Remote and hybrid work options
Employee assistance and wellness programs
What You’ll Be Doing
Provide front-line support to customers via phone, fax, or email for assigned product lines (Cardiac Safety, Respiratory, ePRO)
Troubleshoot transmission and equipment usage issues, escalating unresolved cases to appropriate teams
Manage re-supply and report requests efficiently and accurately
Collect demographic and visit information for all incoming calls and resolve outstanding issues within 24 hours
Maintain accurate client, site, and patient data in internal databases
Monitor fax failures and ensure prompt delivery of information to sites
Assist clients with equipment setup and usage; escalate complex issues as needed
Report clinical irregularities and system malfunctions to relevant stakeholders
Support resolution of queries and report requests within clinical applications
Collaborate with on-site and remote teams to deliver technical guidance and service recommendations
What We Look For
High school diploma or college degree (or equivalent)
Minimum 6 months of call center or help desk experience; 2 years of IT support preferred
Strong technical aptitude and troubleshooting skills
Proven customer service capabilities, especially in high-pressure situations
Ability to work independently and demonstrate initiative
Fluent in English; additional languages (Japanese, Spanish, French) strongly preferred
Effective written and verbal communication skills
Based in or able to work from Lagunillas, Heredia ( hybrid)
Familiarity with pharmaceutical, clinical, or medical device environments preferred
Proficiency in MS Office tools
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.