Repossession Coordinator (Hybrid In Office/Remote)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Manage repossession inventory by reviewing accounts prior to repossession, handing accounts during repossession, and handling post-repossession processes.

Job Description

LOCATION

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Review accounts that have been recommended for repossession.
• Ensure all necessary notices are sent prior to repossession assignment and Mountain America is listed as lienholder on collateral.
• Assign collateral to appropriate repossession agents for pick up.
• Handle queue of accounts that are assigned to a repossession agent ensure vehicles are secured in a timely fashion.
• Complete necessary skip tracing when repossession agents are unable to locate and secure collateral. If skip tracing efforts have been exhausted review account to be referred to 3rd party skip tracing agency or submit to Team Lead or Assistant Manager for charge off review.
• Coordinate transport of repossessed collateral to necessary auction.
• Processes Notice of Sale letters and ensure the credit union is in compliance with all State and Federal Laws.
• Review repossessed collateral after arriving at the auction to determine if insurance claim for damage or mechanical repair is necessary and set appropriate floor price.
• Represent Mountain America Credit Union at auction and oversee the sale of collateral to ensure collateral is ready to be sold, in the best possible condition to be sold, and that collateral is sold at the highest amount possible.
• Handle inbound/outbound calls with members regarding their repossession account and processes payments as needed.
• Oversee member redemptions on repossessed collateral when necessary.
• Review Impound Notices and work with member or Impound agent to determine next course of action with collateral. Negotiate bail-out amount with Impound yard when necessary.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One year of similar or related experience

Education

High school diploma or equivalent

Licenses, Certifications, Registrations

N/A

Managerial Responsibility

Has no supervisory/managerial responsibility

Computer/Office Equipment Skills

Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Language Skills

• Must have the ability to read, understand and carry out instructions in written and oral form
• Ability to communicate effectively and professionally verbally and in written form
• Ability to handle and de-escalate situations
• Able to collaborate and work well in a team environment
• Some negotiation skills preferred

Other Skills and Abilities

• Ability to work both autonomously and collaboratively
• Self-starter with time management skills and the ability to work productively and efficiently
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.