Reporting and Data Analyst

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

The Reporting Analyst is responsible for using their knowledge of data processing, reporting and analysis to provide a clear view to leadership, allowing them to make decisions based on data. Their duties include creating reports based on their findings and monitoring key performance indicators (KPIs) to determine the success of business. The position will support the Maintenance and Installation services teams by providing those business unit leaders with performance insights such as “utilization % of workforce” and “time to close a service request (SR)”.

What will you be doing:

• Creates, develops, and maintains reports, datasets, ad hoc requests and dashboards for the service managers and service leadership using system tools and databases. Leverage and review data and information to monitor reporting performance against agreed service industry metrics.
• Creation of new Power BI dashboards, complex data projects, automatization of current reports and identifying future reporting related to the service business.
• Participate in business analysis activities, operation reviews and meetings with service leaders to present data and understand the business from an operational perspective. Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.
• Assist with training and mentoring other Data Analysts and service leaders.
• Other duties as assigned.

Naturally to be successful in this role, you must have and know of:

• BS or Master’s Degree in computer science, computing, or related field or equivalent combination of education and experience required.
• +4 years of experience in reporting and analytics.
• Must have experience in data analysis.
• Solid knowledge and experience with MySQL, Power BI and Python.
• Willingness to learn about machine learning and AI.
• Experience creating presentations for high-level leaders.
• Fluent in English.
• Ability to set and meet deadlines.
• Excellent attention to detail.

Nice to have:

• Experience working in the service industry and an understanding of operational costs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.