Salary:
£25,463.00 - 25,463.00 GBP AnnualPension:
A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type:
Full time**Please note: The advert will close at 11:59PM the night before the listed closing date.**
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
About the role:
We’re pleased to be recruiting for a Repayments Officer to join SLC on a permanent basis. This is a great opportunity for someone who enjoys working with detail, supporting customers, and making a positive impact through their work.
As a competent and knowledgeable Repayments Officer, you will manage repayment customer queries within your multi-skilled role, owning customer contact via multiple channels. A Repayments Officer will provide customer services across the SLC range of products and debt categories in line with agreed quality and productivity expectations. You will be able to work across various types of work and be dynamically deployed across different work types regularly.
What you bring:
Computer literate with the ability to work across multiple programmes (Office 365, databases etc).
Understand and interpret a wide range of information to inform, advise and aid decision making.
Ability and enthusiasm to learn and develop own skills.
Accuracy and attention to detail to achieve high standards of work in line with personal goals and those of the business.
Excellent problem-solving skills.
For a copy of the full job description, please email ask_recruitment@slc.co.uk
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
28 days annual leave plus 8 public holidays
Option to buy/sell annual leave
Flexi-time and enhanced flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity, paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
To find out what’s it’s like to work at Student Loans Company click here SLC Careers
The Legal Bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
EDI
As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC.
SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Use of AI in Job Applications
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see Candidate Guidance for more information on appropriate and inappropriate use.