Repairables Coordinator

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Job Description:

Airbus Helicopters is looking for a Repairables Coordinator to join our Repairables Logistics Team based in Grand Prairie, TX.

In this role you will process customer parts that are returned for credit and communicate on a frequent basis with customer on status of credits.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Processing Parts Returns:  40%

• Perform reviews of returns

• Process customer warranty, and sales returns for credit.

Research Parts Inventory History:  20%

• Determine sales order and customer identification number to assure credit is applied appropriately

• Run monthly scrap report for review

• Process, through a computerized system, parts returned by customers

Manage Vendor Activity:  20%

• Maintain vendor warranty claim database

• Coordinate vendor repair activities and follow up on repairs with vendors

• Manage receipt, inspection and stocking of special tooling for customer rental

Communication with Internal/External Customers:  20%

• Respond to customer inquiries via phone, fax, and email

• Prepare sub-contract work orders for all repairable materials

• Open and inspect incoming Repairables from internal/external customers

• Inspect units for documentation, history and/or log cards

Additional Responsibilities: 

• Other duties as assigned   

Your Boarding Pass:

Required:

• High School education or equivalent

• Minimum 2 years’ experience in a warehousing environment

• Customer service background

• Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

• Strong customer service focus

• Attention to detail / detail oriented

• Aviation knowledge

• Familiar with general office procedures and PC skills

• Ability to communicate effectively in verbal and written form in English 

• Able to tailor communication style to meet internal or external customer needs

• Microsoft products

Preferred:

• Minimum of 1-year helicopter/aviation industry experience

• SAP experience

Physical Requirements:

• Onsite or remote:  100% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.   Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.   Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.   Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.   Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   Daily along with heavier parts and/or equipment on a frequent basis.

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.   Daily

• Sitting:  able to sit for long periods of time in meetings, working on the computer.   Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.  

• Standing: able to stand for discussions in offices or on the production floor.  Daily and frequently for long periods of time.

• Travel:  able to travel independently and at short notice to the main facility in Grand Prairie.

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.  Daily and frequent basis.

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

This position requires that you must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

#P3M

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Logistics

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Job Posting End Date: 05.05.2026

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