Repair Process Improvement Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain organization is a fast-paced and dynamic environment, delivering best-in-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value and lead technology innovation.

Job Description

The Repair Process Improvement Specialist is a strategic, hands-on role responsible for driving operational excellence and efficiency across EMEA Land Mobile Radio (LMR) and Mobile Video (MV) repair processes. This role will identify, design, and implement process improvements with 3rd party repair vendors and internal teams, focusing on enhancing repair standardization and efficiency, reducing Turnaround Time, optimizing costs, and maximizing customer satisfaction.

Key Responsibilities

1. Process Analysis and Design:

• Conduct in-depth analysis of current end-to-end repair processes, including logistics, receiving, diagnosis, repair, quality control, parts management, and shipping.

• Utilize data from the Repair Control Tower to identify bottlenecks, variance, waste, and root causes of operational inefficiency (e.g., high No-Fault Found rates, excess parts usage, long queue times).

• Design and model future-state processes (To-Be) using industry best practices to improve flow, reduce complexity, and standardize execution across different vendor sites.

2. Implementation and Change Management:

• Lead and manage process improvement projects from initiation through closure, securing alignment and commitment from 3rd party vendors and internal stakeholders.

• Develop, document, and train vendor and internal teams on new/improved Standard Operating Procedures (SOPs).

• Establish metrics to monitor the success and sustainment of implemented changes (e.g., reduction in process lead time, increase in On Time Delivery).

3. Vendor and Stakeholder Management:

• Serve as the primary operational liaison with 3rd party vendors' Continuous Improvement teams.

• Drive accountability for improvement targets within the outsourced repair facilities.

• Collaborate with the EMEA Repair Operations team to roll out improvements specific to their processes.

4. Quality and Cost Optimization:

• Focus initiatives on optimizing spare parts inventory usage and replenishment processes.

• Support quality improvements to increase repair reliability and reduce the need for repeat repairs (bouncers).

• Identify opportunities for cost reduction.

Basic Requirements

Required Qualifications and Experience

• Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related technical field.

• Experience:

  • Minimum of 4 years of experience in Process Improvement, Operational Excellence, or Business Transformation roles, preferably in electronics, mobile, or technical equipment repair/refurbishment industry.

  • Proven experience leading process improvement projects involving 3rd party/outsourced operations (3PL/4PL or EMS providers).

  • Demonstrated ability to use data to define problems and measure results.

Preferred Skills and Certifications

• Process Improvement Certification: Certified Six Sigma Green Belt or Lean Practitioner certification.

• Knowledge of Operational Frameworks: Lean Manufacturing principles (Value Stream Mapping, 5S, Kaizen events, Standard Work) and Six Sigma methodologies (DMAIC).

• Technical Acumen: Familiarity with the unique challenges of Land Mobile Radio (LMR) or Mobile Video (MV).

• Soft Skills: communication, influencing, and presentation skills to lead change across different cultures and organizational levels.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.