The Renewals Manager is responsible for leading and developing a team of Renewal Specialists and Senior Renewal Specialists to protect and grow recurring revenue through the successful execution of maintenance and subscription renewals.
This role drives operational rigor, forecasting accuracy, and renewal rate performance across assigned segments, ensuring the team operates with consistency, accountability, and scalable execution. The Renewals Manager owns team performance, pipeline health, renewal strategy alignment, and cross-functional coordination.
Serving as a strategic partner to Sales and Customer Success leadership, the Renewals Manager builds a high-performing team that minimizes churn, mitigates renewal risk, and maximizes customer retention and expansion opportunities.
This is a player/coach role. The Renewals Manager is expected to allocate approximately 60-70% of time to directly supporting strategic Client Directors and complex accounts at a Senior COS level, while dedicating 30-40% to people leadership, team development, and operational governance responsibilities.