Renewal Success Specialist (Customer Success Manager)

Are you passionate about reducing churn, driving product adoption, and delivering customer value at scale?

As a Renewals Success Specialist on the Velocity team, you will play a pivotal role in safeguarding and growing our customer base by proactively identifying risk, driving meaningful platform adoption, and executing retention strategies across a scaled book of business. This role sits within the Revenue Org to ensure consistent, dedicated resourcing for Amplitude's Velocity segment.

This is a blend of scaled Customer Success, lightweight project management, and light-touch technical consulting. You'll support customers paying $30k+ ARR in AMER, managing roughly 30 active customer engagements per quarter using data-driven insights, digital engagement, and 1:many programs — with 1:1 outreach where it matters most.

If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.

What You’ll Do

As a Renewal Success Specialist, you will:

• Become an expert in Amplitude’s products, understanding their technical nuances and best practices to guide customers to the right solutions
• Analyze customer health data & usage patterns using Amplitude to identify churn risks and growth opportunities, and trigger automated or manual interventions
• Serve as First Response Advocate for at-risk customers: engage directly, advocate internally, and build documented mitigation plans aligned with the Account Owner
• Act as a lightweight Project Manager for Velocity implementations, particularly those delivered via partners; Attend partner kickoff meetings to align on customer goals, scope, and timelines
• Support the AE in running light Executive Business Reviews for accounts paying $100k+

What Makes You a Great Fit:

• Previous experience with Claude & Salesforce is a huge plus, along with strong analytics skills
• Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for organizations)
• Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
• Collaboration mindset, both internally and externally
• Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
• Problem-solving mentality: you approach challenges with a positive attitude and thrive in fast-moving, ambiguous environments
• Candidates who are tech-savvy and comfortable with using AI would thrive in this role

At a minimum, you need to have:

• Previous experience, 3+ years in Customer Success within a B2B SaaS organization
• Experience managing a large customer portfolio while collaborating with multiple internal teams
• Strong work ethic, customer-first mindset, and willingness to go the extra mile

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

 

This role is eligible for equity, benefits and other forms of compensation. Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $110,000 - $165,000 total target cash (inclusive of bonus or commission)

 

 

 

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