This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Renewal Success Lead is responsible for driving successful onboarding, activation, and long-term adoption of HPE’s Renewals Automation platform across both direct and indirect routes to market. This role ensures sales teams, distributors, resellers, and customers experience a consistent, high-quality renewal journey from first engagement through ongoing usage and growth. As a strategic lead, you will deliver compelling platform value propositions, run onboarding workshops, guide partners and internal sales teams through readiness, and coordinate launch activities with SMEs. You will manage end-to-end onboarding execution, evolve global playbooks, track adoption metrics, identify gaps, and proactively escalate performance risks.
Beyond deployment, the Renewal Success Lead plays a critical role in ongoing seller and partner success—driving sustained adoption, influencing renewal behaviours, improving operational consistency, and supporting future renewal initiatives across all RTMs. You will lead change management and enablement efforts with direct sales team and supporting functions. You will capture seller, partner and customer feedback, shape experience improvements, contribute to program governance, and act as the continuous feedback loop that strengthens the global renewals model.
Roles & Responsibilities:
1. Partner & Customer Engagement
Reinforce value proposition and deliver compelling platform demonstrations to internal sellers, distributors, resellers, and direct customers to drive understanding and buy-in
Lead onboarding workshops, walkthroughs, and activation sessions for partner and customer sales teams and drive adoption messaging
Drive internal seller adoption mapped to direct customers and other supporting functions such as Longtail teams
Provide clear articulation of value, workflows, and required changes to partner operations
Act as the primary partner-facing point of contact during onboarding cycles
Work closely with onboarding consultant onboarding resources to align external-facing messaging, scripts and materials
Lead change-management and adoption efforts coordinated jointly with onboarding consultant and internal enablement teams
2. Onboarding Execution
Manage end-to-end onboarding activities for all geographies for the global implementation
Coordinate with internal SMEs, Renewal Platform Partner and onboarding consultant to ensure readiness and consistency
Design and evolve global onboarding frameworks, readiness checklists, and implementation playbooks for channel and internal direct seller teams
Drive partner readiness assessments and identify gaps in data, systems, or processes
Drive direct sales and supporting function readiness assessment and identify gaps in data, systems, proceses and enablement required for scaled adoption
Support main launch activities with top distis, resellers, direct sales teams and internal supporting functions such as Longtail
Track onboarding milestones, usage trends, adoption metrics, and risk indicators
Maintain and update dashboards showing internal seller and partner onboarding progress across regions
Capture direct sales, partner and customer feedback, identify pain points, and escalate priority issues to program leadership
Document and refine the global onboarding methodology, templates, guides, and FAQs in collaboration with Onboarding Consultant
Monitor initial partner performance post-go-live to ensure engagement and stabilization
Provide updated metrics on distributor and partner adoption rates
3. Governance & Continuous Improvement
Ensure a high-quality seller, partner and customer experience throughout onboarding
Represent HPE seller and partner requirements and operational feedback back into the design and process workstreams
Identify common onboarding issues and propose improvements
Track success metrics (adoption, cycle time, exceptions, partner sentiment, usage trends) and feed insights into program governance
Act as a continuous feedback loop to strengthen the onboarding model across all the user groups
Education and Experience Required:
Bachelor's or Master's degree in Business Management or equivalent
Typically 10+ years experience
Knowledge and Skills:
Change Management & Adoption
Senior-level expertise driving behavioural and operational change in B2B SaaS environments
Demonstrated ability to move partners/customers from pilot to full-scale adoption (track record of achieving >70% platform adoption within 90 days of go-live)
Skilled in diagnosing resistance and applying appropriate change levers (communication, training, incentives, executive sponsorship) at both executive and end-user levels
Channel & Partner Ecosystem Acumen
Deep understanding of two-tier distribution models, partner profitability structures, and reseller workflows; ability to speak the language of distribution
Proven experience onboarding multiple concurrent enterprise partners (distributors, resellers, or direct customers) with complex organisational structures
Strong commercial acumen – can articulate ROI to partner leadership and translate technical features into business value for different partner personas
Technical & SaaS Implementation Fluency
Hands-on experience with SaaS implementations
Proficiency in CRM platforms, analytics tools and project management systems
Ability to quickly learn technical platforms and serve as a trusted advisor to both technical and business stakeholders
Ability to understand API integrations, data mapping, and SaaS architecture to troubleshoot onboarding blockers
Program Management & Execution
Senior-level program management skills: can design global onboarding methodologies, not just execute existing playbooks
Experience defining and tracking success KPIs and presenting insights to workstreams
High capacity for managing ambiguity; can build process where none exists while simultaneously managing multiple partners go-lives
Communication & Influence
Executive presence: can credibly pitch to C-level, facilitate workshops with operations teams, and mediate between technical and commercial stakeholders
Excellent written communication: capable of creating clear, scalable onboarding assets (playbooks, guides, FAQs) without heavy reliance on external agencies
Collaborative influencer: proven track record of driving outcomes without direct authority across Product, Engineering, Sales, and external partners
Strategic & Commercial Orientation
Can connect onboarding activities to revenue impact
Strategic thinker who identifies systemic issues and proposes process/product improvements, not just flags problems
Global mindset: comfortable operating across cultures and time zones; experience with Americas, EMEA, or APJ markets specifically preferred
Travel & Capacity
Willingness to travel up to 40% for critical onboarding milestones
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Sales OperationsJob Level:
Master"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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