Renewal Sales Specialist - Mexico

Renewal Sales Representative

 

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

 

The team

 

The Renewal Sales team is a dedicated team of trusted advisors who sell maintenance renewal contracts to maximize revenue while providing world-class service to our customers. The Renewal Sales team aims to provide the appropriate level of support to capture maximum maintenance revenue through contract renewals for both hardware and software. This is accomplished by working with our customers, channel partners, and field sales teams in a dedicated, collaborative, and sales-focused manner

 

The role

 

The Renewal Sales Rep will be responsible for managing, selling, renewing, and expanding service relationships with our customer base. In this role, the RSR will be expected to manage and assess opportunity areas and drive efficiencies to increase profitability and improve our overall renewal performance. This includes end-to-end customer experience in the renewal lifecycle and working with our team responsible for generating service quotes. This role will engage with multiple internal partners such as sales teams, district managers, support teams, and customers during negotiations. The RSR will also be responsible for submitting an accurate forecast to leadership.

 

What you’ll bring

 

• Responsible for the renewal and overall sales of services and support agreements to customers, including educating customers about the value of Hitachi support services
• Drive and execute quarterly and yearly targets, including individual performance targets
• Know the specificity of the local market (direct vs. channel, Support Partner, Sale-cycle, Sales structure, GSS structure, etc.)
• Build strong relationships with different stakeholders in your specific regions as well as with other teams Renewal Sales closely works with
• Manage the planning and maintain an accurate and updated forecast for leadership’s review
• Participate in team-related projects for system/process optimization
• Establish and fine-tune processes to achieve continued and expanded service relationships with our existing customer base
• Assist with the streamlining of systems and processes to further enhance automation and efficiency
• Grow and leverage internal relationships with cross-functional teams and partners.
• 1-4+ years’ experience in service delivery-related role; business analyst, sales support, contract negotiations, pricing specialist, etc. Some sales related experience preferred
• The ideal candidate will have a proven track record in technology-related sales or operations
• Proven ability to work in matrices driven organization and build strong relationships with partner organizations
• Strong written and verbal communication skills; specific experience with remote teams
• Proficient English/Spanish verbal and written skills, a must. Portuguese proficiency is a plus.
• Proven ability to use financial/quantitative data in decision making and recommendations
• Proven analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills • Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions
• Experience with Clarify and Oracle databases to research accounts and uncover renewal opportunities • Additional skills: negotiation, change management

 

About us

 

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

 

#LI-CB1

 

Championing diversity, equity, and inclusion

 

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

 

How we look after you

 

We want to help you take care of your today and tomorrow – at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

 

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.