Rapid7 is a hybrid work environment: three days in-office; two days remote. The Austin office is located downtown. Parking is provided.
About the role:
We are seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of LATAM customers. You’ll serve as the primary commercial contact for assigned accounts, leading all renewal discussions, coordinating cross-functional stakeholders, and ensuring a seamless customer experience from quote to close.
The ideal candidate has Spanish language fluency (Portuguese fluency a plus), strong business judgment, thrives in fast-paced, cross-functional environments, and can confidently influence customer decisions to drive retention and growth outcomes.This role directly contributes to Rapid7’s recurring revenue and customer retention strategy.
In this role, you will:
Independently manage renewal motions for a defined portfolio of existing customers in Latin America (LATAM)
Build and maintain relationships with key decision-makers, procurement, and channel partners
Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives
Renewal Strategy & Execution
Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
Negotiate renewal terms that balance customer outcomes with company goals
Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams
Account Leadership:
Serve as the primary commercial point of contact for renewals pricing and term negotiations
Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
Maintain strong working relationships with internal account teams and customer stakeholders
Revenue Growth & Collaboration:
Identify and qualify upsell and cross-sell opportunities within assigned accounts
Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction
Operational Excellence:
Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
Support the development of renewal playbooks, best practices, and enablement content for team use
Process Improvement & Collaboration:
Collaborate with leadership to refine renewal playbooks & best practices
Provide training, peer mentorship, or feedback to newer team members
Participate in special projects or initiatives to improve renewal workflows and customer retention processes
The qualifications and skills you’ll bring include:
2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
Fluency in Spanish language; Portuguese fluency highly preferred.
Strong commercial acumen and negotiation skills
Excellent communication and executive presence with the ability to influence customer and partner decisions
Strong proficiency in Salesforce and other CRM or forecasting tools
Analytical mindset and ability to interpret customer and renewal data
Collaborative, organized, and proactive - able to manage multiple priorities in a fast-paced environment
Cybersecurity or technology industry experience preferred
Key Competencies
Takes full responsibility for renewal outcomes and customer experience
Anticipates risk and drives forward-looking account planning
Builds trust and alignment across customers, partners, and internal teams
Works seamlessly with peers and cross-functional stakeholders
Actively contributes to renewal process and team enablement initiatives
LI: #MB2
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.