Agilent is dedicated to inspiring and supporting discoveries that enhance the quality of life. We provide life science, diagnostic, and applied market laboratories around the globe with instruments, services, consumables, applications, and expertise. Our solutions empower customers to obtain the answers and insights they need to excel in their work and positively impact the world. For more information, visit www.agilent.com.
We foster a diverse, inclusive STEM environment where all genders are encouraged to contribute, thrive, and advance.
Join our team providing remote diagnostics and technical support to customers worldwide. You'll assist with technical issues, analyze customer situations, and deliver effective resolutions.
As a Remote Service Engineer in the Online Technical Support department, you will provide remote post-sales support to customers and field personnel using remote diagnostic tools. You'll deliver timely problem resolution, support Agilent's portfolio through proactive measures, and identify revenue opportunities through customer interactions.
As an Associate Online Technical Support Engineer, you will support customers with Gas Chromatography, Liquid Chromatography, or Spectroscopy Instrumentation, providing hardware, software, and application assistance for Agilent's analytical products. You'll route complex requests to appropriate teams and deliver prompt, informed first-contact resolutions as part of a world-class support group.
This position is based at Agilent's Wilmington, DE, location. We provide English-language support to customers across the U.S. and Canada. Knowledge of French is a plus but not required. The candidate for this position will be located in either Delaware or Canada, and relocation is not available at this time.
Key Responsibilities:
• Provide remote technical support via phone, email, and chat
• Troubleshoot Agilent hardware and software issues
• Consult on products and applications
• Create customer support articles and educational content
• Identify revenue opportunities through customer interactions
• Collaborate across departments for optimal customer experience
• May perform instrument repairs/refurbishments or accompany Field Service Engineers on site visits
• Bachelor's or Master's degree in STEM field (or equivalent)
• Strong verbal and written communication skills
• Customer-focused mindset with logical troubleshooting abilities
• Proficiency with online tools, systems, and technologies
• Willingness to learn and take on challenges
• No prior work experience required
Preferred Qualifications:
• Background in Gas Chromatography, Liquid Chromatography, or Spectroscopy
• French language proficiency
• Post-graduate certification or relevant licensure
• Experience with analytical instrumentation
Location & Work Arrangement:
• Based in Wilmington, DE or Canada (no relocation assistance)
• Hybrid schedule: 3 days on-site (Tue-Thu), 2 days remote (Mon, Fri), subject to manager approval
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least December 22, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.85 - $45.07/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.