Remote Service Center Representative- Temporary

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Remote Service Center Representative- Temporary

PRIMARY PURPOSE: Responsible for managing data for a major insurer and setting up new claims within their system. The representative is also is responsible for monitoring the progress of claims, creating claims records/reports, and the payment of claims and processing of cheques.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

· Monitor incoming claims, verify information in client system and provide coverage forms to adjusters

· Send fax confirmation notification to required parties

· Create new file in third party client systems

· Create initial reserve, change or close reserve and file as required for the third-party system

· Monitor and update client system with required file notes and status update, process cheques on client system, review cheque status or cancellation and provide update as required

· Create or save document in appropriate file (incoming or outgoing communication)

· Process estimate request, update and closure request on client system (multiline)

· Review and complete daily reports

· Send notification to client and communicate with adjuster as required

· Respond to internal or external inquiries

· Perform other related duties as required

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

· Performs other duties as assigned.

· Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing

· High school diploma or GED required. College courses preferred.

Experience

· Two (2) years of administrative office experience or equivalent combination of education and experience required to include experience in presentation, desktop publishing, and graphics software.

Skills & Knowledge

· Knowledge of medical terminology

· Understanding of claims management

· Excellent oral and written communication skills

· PC literate, including Microsoft Office products

· Strong organizational skills

· Good interpersonal skills

· Ability to multitask in fast paced environment

· Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

· Ability to work in a team environment and/or independently

· Ability to meet or exceed Performance Competencies

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.