Remote Assistant Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Remote Assistant Facility Manager at JLL, you will be the pivotal single point of contact for distributed office and retail portfolios, championing operational excellence and seamless service delivery across geographic locations. In this role, you will oversee the systems administration of our computerized maintenance management system (CMMS), reporting, and facilities support via JLL Mobile Technology Services and Alliance Vendor Partners. You will collaborate closely with facility teams, vendors, and clients to create, manage, and verify work orders while ensuring all preventive and recurring maintenance activities are scheduled and completed to industry and client standards. You will also monitor vendor invoice submittals and either dispute or authorize payment within the Corrigo work order.

JLL’s culture of collaboration and innovative ways of working will empower you to drive meaningful improvements and contribute to a brighter way for our clients and team members. We believe the most effective teams are built when everyone is empowered to thrive; your expertise and enthusiasm will help us advance our commitment to inclusivity, wellbeing, and inspired success for all.

What your day-to-day will look like:

• Remotely serve as the main point of contact for facility equipment, maintenance questions, issues, and repairs; cultivate positive relationships with clients, vendors, and the facility management team

• Plan, schedule, coordinate, and assign maintenance activities using industry and client best practices for JLL MTS and Alliance Vendor partners

• Create, manage, and verify work orders; oversee daily review and facilitate resolution to ensure exceptional service delivery and customer experience meets and exceeds the KPI goals

• Manage and coach vendors, ensuring compliance with safety, infection control, and service level requirements; deliver coaching and direction on CMMS (Corrigo) use as needed

• Administer the CMMS, oversee proper system use and configuration, and maximize its capabilities for central, facility management, and reporting objectives

• Analyze work orders, preventive maintenance, and customer feedback; develop and implement strategies to improve operational performance and mitigate risk

• Support call center escalations, communicate with supervisors and regional manager, and provide accurate updates and progress reports on repairs and projects

• Produce monthly, quarterly, annual, and ad-hoc reports and presentations on work orders, maintenance, service levels, labor, incidents, and training

• Model JLL values by prioritizing wellbeing, championing inclusivity, and seeking innovative solutions to enhance the client and employee experience

Required qualifications:

• High school diploma or equivalent; undergraduate degree preferred

• At least 3–4 years’ experience in facilities management and Corrigo CMMS/work order applications, ideally with multi-site portfolios

• Superior customer service orientation, with strong written, verbal, and people skills

• Highly organized, able to multitask, plan, and manage work under time constraints without direct supervision

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point); capable of customizing administrative reports

• Ability to maintain professionalism under stressful situations and handle emergency calls on a rotating schedule as needed (nights/weekends/holidays)

• Strong collaborative approach to working with diverse teams and stakeholders

• Must be willing to be on call

Preferred qualifications:

• Associate’s or Bachelor’s degree in Facility Management, Business Administration, or a related discipline

• Facilities Management certification (e.g., FMA, IFMA, BOMA) or relevant coursework

• Experience supporting Class A office and/or distributed retail portfolios

• Familiarity with Corrigo CMMS and demonstrated ability to administer facility management systems

• Demonstrated record of recommending and implementing quality and service improvements

• Knowledge of safety, infection control, and sustainability best practices

• Multilingual skills

• Previous experience in a global organization with a collaborative, inclusive culture

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

79,550.00 – 86,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.