Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
The Technical Writer is responsible for creating, editing, and maintaining high-quality documentation for a business operations-focused program management office. This role involves working closely with various stakeholders to produce user manuals, technical guides, process documentation, and other deliverables that support the program's objectives. The Technical Writer ensures that all documentation is clear, accurate, and aligned with the program's standards.
Write and edit user manuals, technical guides, process documentation, and other deliverables.
Ensure all documentation is clear, concise, and user-friendly.
Develop and maintain templates and style guides for documentation.
Ability to understand and create simple process maps
Work closely with program managers, project managers, and other stakeholders to gather information and understand documentation requirements.
Collaborate with subject matter experts to ensure the accuracy and completeness of documentation.
Review and edit documentation to ensure it meets the program's standards for quality and consistency.
Implement feedback from stakeholders to improve documentation.
Continuously evaluate and improve documentation processes and tools.
Stay updated with industry best practices and incorporate them into the documentation strategy.
Organize and manage documentation in a centralized repository.
Ensure all documentation is up-to-date and easily accessible to stakeholders.
Handle additional duties as assigned by Management.
Bachelor’s degree in Technical Writing, Communications, Information Technology, a related field or relevant technical experience.
Minimum of 3 years of experience in technical writing, preferably in a business operations or program management environment.
Proven experience writing and editing technical documentation.
French language proficiency (written and spoken) preferred but not required.
Excellent written and verbal communication skills.
Proficiency in documentation tools and software.
Strong organizational and project management skills.
Ability to work collaboratively with cross-functional teams.
Attention to detail and a commitment to quality.
Travel required is expected to be up to 5% but may increase over time as the business evolves.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.