Relationship Support Specialist
Full time, 12 month fixed term
Mō te tūranga | About the Role
The Relationship Support Specialist is responsible for delivering high-quality client support to Institutional and Business Banking (IBB) customers whilst participating in the planning and delivery of client solutions across the full range of IBB products. This role serves as a key contact point for clients, helping across a broad range of banking services and supporting Relationship Managers in maintaining and growing client relationships. The specialist ensures that client interactions are handled efficiently, professionally, and in alignment with the Westpac’s service standards.
Nā tāu rourou | What will you bring?
Exceptional customer service skills across a variety of mediums.
Sound business acumen to ensure the appropriate level of understanding for mid-market complex customers.
Strong knowledge of banking legal procedures.
A collaborative mindset, working closely with Relationship Managers and other team members to deliver seamless client experiences.
Accuracy in handling customer interactions and ensuring all activities are properly recorded in bank systems.
Proactive in identifying client needs and supporting the development of tailored solutions.
5+ years general banking experience, preferably with business customers
Exposure to business lending principles and practices.
Comfortable using banking systems and digital tools to support customer interactions and service delivery.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
15 November 2025