Relationship Manager TMT&I Sector

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Job Summary

To manage, sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business.
To maximize risk-adjusted portfolio contribution and annually agreed key performance Indicators.
To grow and develop the business/partnership with both new customers and existing customers where they are expected to increase “wallet share”.
To be identify opportunities in the market across segments and drive the business acquisition within a competitive environment.

Job Description

• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.

• Conduct annual and if appropriate, interim reviews of customers borrowing facilities

• Conduct annual and if appropriate, interim reviews with non-borrowing customers

• Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method

• Deal with and find solutions to customer complaints

• Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.

• Research, create and follow up a target list for potential new business.

• Develop telecom and logistic sector know how

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)