Manulife’s Disability and Life Team is looking for a Rehabilitation Intake Coordinator. As a Rehabilitation Intake Coordinator will have the privilege of supporting the national rehabilitation team by ensuring that appropriate referrals are accepted and assigned to the appropriate resource.
Position Responsibilities:
The review, assessment and assignment of appropriate resources of all new referrals to the National Rehabilitation Department.
Prescreen all new LTD claims for specific plan sponsors using pre-determined criteria and assign to the appropriate resource.
Track, monitor and record associated data.
Varied administrative tasks to support the national rehab team
Required Qualifications:
Ability to prioritize work effectively under deadlines.
Excellent organizational skills and attention to detail
Ability to work effectively in a team environment
Ability to multi-task
Flexible and adaptable to rapidly changing priorities and the ability to handle confidential information
Strong service orientation and sound judgment
Strong interpersonal and team approach.
Good communication skills, both verbal and written
Strong experience with various system applications - claims processing, data entry, word, excel.
Preferred Qualifications:
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
College or University degree in health sciences is an asset.
Work experience in Group Disability a strong asset.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
CAN, Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$41,400.00 CAD - $69,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.