Regulatory Operations Specialist

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a highly motivated individual to join our dynamic team at a junior level, with an exciting opportunity to immerse yourself in Regulatory Operations. If you're passionate about building a career with purpose, making an impact, and embracing continuous learning, this role is perfect for you! We welcome candidates who enjoy tackling regulatory tasks, want to expand their data analysis skills, good proficiency with relevant tools, and a keen eye for detail. The Regulatory Operations team, a vital part of the Legal Team, operates from strategic locations in Brussels and London. This dedicated team plays a crucial role in ensuring compliance with international regulations outside of the US and Canada.

What You'll Do:

Main Responsibilities of the Role:

• First Line of Support to answer Law Enforcement Authorities (LEA) and National Authorities: understand the nature of the case, gather information, and respond on time.
• Data Analysis and Reporting: Compile and analyse statistical data to prepare comprehensive reports for submission to the National Regulatory Authority (NRA).
• Prepare and submit applications for numbering resources upon request from internal departments. Maintain and keep the numbering manual up to date.
• Lead proactive measures towards customers to ensure compliance and reduce the number of requests from Law Enforcement regarding numbering misuse
• Ensure the applicability of internal processes in day-to-day activities, including documentation management, process improvements and help oversee Reg Ops emails.
• Horizon scanning - research and analyse emerging trends to proactively identify and mitigate risks.

Secondary Responsibilities:

• Quality Assurance: Serve as a primary Bandmate responsible for ensuring the accuracy of internal data compilations prior to inclusion of regulatory submissions.
• Continuously improve by learning about global regulatory requirements and keeping documentation for the team up to date.
• Facilitate the identification, investigation, and resolution of case-related issues identified through analysis of customer data and other internal information sources..
• Precision: Ability to pay attention to small details, ensuring accuracy in all tasks and minimising mistakes that could lead to larger issues.

What You Need:

• Bachelor’s degree (legal background is preferred).
• Experience working in the telecommunications industry and a strong interest in technological developments.
• Advanced experience with data analysis tools and software, such as Excel (including expertise in pivot table and complex formulas), SQL, or specialised analytics platforms like Power BI.
• Experience in preparing data for analysis by cleaning, organising, and transforming raw data into a usable format.
• Strong analytical and logical reasoning skills.
• Natural curiosity and critical thinking skills to produce evidence-informed decisions.
• Ability to work within a team environment/cross collaborate with other departments.
• Tech Savvy, know-how attitude.
• Ability to be flexible and receptive to changing process demands.
• Phenomenal communicator with excellent written, verbal, and visual communication skills with attention to detail.
• Customer-centric with the ability to understand their needs.
• Experience building strong cross-functional relationships with internal stakeholders.
• Excellent written and verbal communication skills in English are required; additional languages are a strong asset.

The Whole Person Promise: