The main responsibilities of the role will be to:
- Manufacturing. Lead and manage site based quality managers for all manufacturing plants in APAC.
- Commercial. Engage proactively with the commercial team (sales & product management) in ANZ, ASEAN, GC, India and JPK to resolve quality roadblocks to success as well as leverage quality as a competitive advantage for APAC customers.
- Quality advocacy group. Lead and manage the regional wide customer advocacy group.
Others:
- Provide QA/QC support and advice in partnership with Quality Systems & Governance as needed to Supply Chain Managers concerning Toll Processors, wash in APAC. Examples include T&L and third party audit report reviews towards qualification and monitoring of tollers to GFSI standards, assist with decisions on where QC will be done (toller, external, internal) and which plant QA/QC team will be responsible for quality system data entry, product grading, product release and disposition of out-of-spec product / blocked stock for new products that are toll processed.
- Drive initiatives at their facilities of responsibility derived from the pillars of Global Quality including Manufacturing Partnership, Customer Advocacy, Analytics, Systems-Governance and the Global Quality.
- Oversee the management of Quality and Food Safety programs, ensuring compliance with national and international standards and legislation and ensure that all new regulations are quickly and accurately implemented in the plant. Hold QA Managers under responsibility accountable for their facilities and assist with support and advice as needed.
- Oversee the management of HACCP/HARPC Food Safety Plans. Review HACCP plans and strategies for new products as needed. Ensure management of HACCP records and file maintenance via local QA/QC team. Ensure conformance with best in class allergen control programs. Hold QA Managers under responsibility accountable at their facilities and assist with support and advice as needed.
- Hold QA Managers under responsibility accountable for the maintenance of Quality document libraries/site Quality Management manual and assist with support and advice as needed
- Oversee the performance and reporting of daily, weekly and monthly review of all quality KPI's via direct reports.
- Partner with Operations to further improve upon KPIs as part of a proactive continuous improvement program which includes RFT (1st pass quality performance), Blocked Stock Inventory (reductions), and customer complaints (reductions).
- Hold QA Managers under responsibility accountable for internal manufacturing specifications, standards, protocols and procedures and assist with support and advice as needed.
- Hold QA Managers under responsibility accountable for the development and execution of training programs that support the Company’s objectives with regard to quality and food safety and assist with support and advice as needed.
- Oversee the application of administrative and record-keeping processes to support the food safety and quality programs listed above via direct reports.
- Hold QA Managers under responsibility accountable for the timely investigation and associated corrective actions of all plant related customer quality complaints, process deviations related to food safety & OOS material, and assist with support and advice as needed.
- Hold QA Managers under responsibility accountable for the facilitation and assistance of the local plant and area managers on troubleshooting, problem resolution, and CAPA programs and assist with support and advice as needed.
- Hold QA Managers under responsibility accountable for their plant's lab group fiscal year spending.
- Hold QA Managers under responsibility accountable for the review of all plant project requests for capital expenditure to ensure that the project will adhere to all quality and food safety standards.
- The Reg Quality Manager will be responsible for review and support of projects that directly impact Quality Assurance in their region that stretch across multiple sites and will be the lead contact person for Quality on such projects.
- Hold QA Managers under responsibility accountable for all customer and certifying body audits and implement corrective actions, as needed, to ensure compliance to all necessary requirements.
- Help assure all facilities under responsibility maintain GFSI certifications and operate under GFSI principles at the top performance level (BRC grade A/AA for example.)
- Help assure applicable facilities maintain ISO 9001 certifications and operate under ISO principles.
- Hold QA Managers under responsibility accountable for the development and management of their environmental monitoring programs, as well as any tolling sites that they are accountable for and assist with support and advice as needed.
- Hold QA Managers under responsibility accountable for the maintenance of plant & lab analytical equipment, ensure compliance with group methods, and ensure compliance with our lab equipment upgrade capital expenditure plan managed through Analytics. Assist with support and advice as needed.
- Maintain regular communications with direct reports and ensure a high level of support and engagement within team.
- Lead support and execution of Internal Audits (GCAs (if required), ESAs, BRC, etc) for Quality as needed.
- Provide support and advice as need to Customer Advocacy, Sales, Product Management and Supply Chain concerning customer needs
EHS
- Perform, Maintain and improve the EHS standard and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.