Regional Parts Manager

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting to the Director of Parts Operations, this position is responsible to provide clear and effective leadership by demonstrating a healthy and safe work environment for all parts employees spread across different branches of the region. The successful leader will also be accountable for customer and shop parts sales, execution facilitating targeted levels of customer satisfaction, KPI performance and the delivery of parts goals and objectives.

Job Description:

Major Job Functions:

Safety Leadership – lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.

• Actively lead by example and champion a safety culture by ensuring that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed
• Ensure that employees hold and maintain the appropriate safety training required for their position
• Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
• Work closely with the EH&S team to find improvement opportunities in the existing safety programs
• Actively consider safety component on a day-to-day activity basis, be involved with the Branch Safety Committees, and imparting the same mindset in the team members

People Leadership – demonstrate clear and effective leadership to parts employees spread across multiple locations of the assigned region.

• Provide role and responsibility guidance, performance management, coaching, mentoring, and training to support growth and development.
• Ensure completion of annual performance year review for hourly/unionized employees and ensure its documentation
• Ensure a fair and equitable recruitment process in selection of employees advocating the corporate guidelines around diversity and inclusion
• Provide quality, timely feedback to employees through formal and informal conversations to support the performance management process
• Utilize Finning HR systems to manage day to day people management tasks such as time management, vacation approvals, goal setting, performance reviews, recruitment process etc
• Identify opportunities of effective workforce planning per branch/business requirement, to manage volumes/vacation coverage/STD coverage and work closely with Operations Leader/Director to gain business alignment.
• Strategically engage Chargehand/ Lead Hands for managing quality & quantity as outlined by the CBA
• Actively involved in succession planning of various Parts Apprentice/J Parts Person /Lead Hand/Charge Hand role and manage the ratios effectively
• Clearly defining job duties for hourly roles to increase performance within parts team
• Drive engagement and results with CSC employees who are working from home as well the office

Communication, Collaboration, Inclusion & Diversity:

• Provide feedback to the inventory control group on stock requirements to meet customer demands and ensure a collaborative communication with the teams
• Work closely in collaboration with sales, service leaders and warehouse within the branch, to ensure smooth parts operations flow… (work with them for building customer relationship)
• Actively stay connected at the facility & Region level, and keep abreast with the changes
• Work closely with HR partners to ensure due process is followed in performance management, disciplinary actions, and termination of employees
• Ensure that decision related to people management are in accordance with the Collective Bargaining Agreement and Finning policies and procedures
• Lead/Participate in grievance process and work closely with Labour Relations to resolve
• Form a highly engaged team with active communication, feedback, and leadership, and ensure a positive employee experience
• Share Employee Experience Survey (EES) results, solicit feedback, develop, and post an action plan to build a highly engaged & performing team
• Utilize strategic skills to present various leadership business cases for the growth & sustainability of business, aligned with the RRR Strategy
• Travel to various locations spread across different branches of the region
• Utilize various Finning resources such as digital/face to face tools to ensure connectivity to all of locations within the designation region

Customer Focus - manage day-to-day parts operations, assets, , and Responsible for reviewing and tracking the monthly parts metrics pertaining to people, and core parts operations delivery

• Manage the successful execution of Finning’s parts operational processes and customer service commitment within the branch
• Ensuring a strong focus of parts’ customer satisfaction of the clients (relationship building & strengthening, retention) and work as a collaborative leader to enhance the net promoters score of the region/branch
• Direct timely resolutions to customer issues and goodwill settlements
• Handle parts related customer escalations and ensure that the resolution is in accordance with Finning’s policies
• Maintain accurate and updated customer data, and instill the same mindset within the team members
• Participate in quarterly top tier customer meetings and ensure engagement
• Lead and implement required operational continuous improvement processes
• Act as an ambassador for Parts Operations excellence to meet/exceed the monthly metrics
• Engage the Parts Person/Lead hand/Chargehand roles in key parts metrics and provide them with guidance on achieving those performance related goals
• Manage the key warehousing activities for smaller branches where applicable

Financial Management – financials including planning, managing reporting of parts financial results, assets, and facilities requirements.

• Manage the P& L aspect, reporting and forecasting.
• Managing budgeting

Competencies:

• Customer Focus: Being successful means continuously paying attention to customer needs and operational excellence and adapting as these evolve. This heightens the importance of building strong teams at the branch level and delivering customer centric solutions. 
• Cultivates Innovation: Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still. Paying attention to what customers want and need – new and improved products, services, solutions, and experiences.
• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

• Excellent oral/written communication skills and possession of tact
• Proven ability to balance time commitments between key operations functions such as a Health & Safety, People Management & Driving Results
• Strong ability to communicate and present effectively across all levels of the organization
• Proven leadership, coaching, mentoring, people, and team development skills in a unionized environment
• Proven expertise in leading and managing teams across different regions in a unionized capacity
• Ability to see the bigger picture and tie the everyday activities with Finning’s goals and objectives, and Operational Excellence.
• Understanding of Health, Safety, and Environment standards
• Ability to adapt with ever changing business needs and look for continuous improvement ideas
• Exceptionally strong relationship management skills with a strong customer focus
• Strong analytical, problem solving and decision-making skills
• Proven Financial business acumen
• Strong ability to ensure strategic business planning as it related to operational aspects

Knowledge:

• Strong understanding of parts and shop counter sales process
• Well-rounded understanding of product support sales process
• Ability to utilize HR tools to manage day to day people management tasks
• Understanding of enterprise resource systems and the processes and systems deployed within our parts network.
• Understanding of warranty offerings and goodwill practice
• Thorough understanding of labor relations and grievance resolution process
• Understanding and adheres to Finning policies and procedures
• Business acumen and financial planning, budgeting, and forecasting knowledge
• Performance Management and Performance Improvement Plan (PIP) processes and the principles of high-performance leadership
• Knowledge of occupational Health & Safety standards

Accountability:

• Ensuring the training of employees and check regularly to ensure Standard Operating Procedures are adhered to
• Understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirements
• Creating quality career learning plans and performance objectives aligned with the business strategy and supported through the year with quality informal and formal conversations.
• Effective Parts sales through knowledge of product line, marketing programs, customer interaction and relationship building with customers
• Developing, maintaining and fostering a healthy relationship with the union and unionized employees
• Achievement of operational/strategic targets, customer satisfaction, as well as customer loyalty and retention
• Accountability for all parts related key performance indicators:
• Safety:  TRIF, LTI, Near Miss Reporting, Audit results
• People: EES, Performance Plan competitions, employee turnover
• Customers:  Customer satisfaction, key customer performance metrics (ASA, AHT etc.)
• Results:  Asset turns, Dealer Excellence, parts SG&A (overtime, freight recovery, cost per line, etc.), P&L variance. Parts Revenue, gross profit, parts good will and warranty

Education & Experience:

• Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse
• 5 to 8 years progressively responsible experience in people management, preferably in a unionized setting
• Some experience in parts & warehouse management systems will be required

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.