About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
Join Us on Our Mission to Transform Healthcare!
Hopscotch Primary Care is looking for a dynamic Regional Medical Director to join us on our vision of bringing simple, joyful, connected care to the communities we serve. Our team-based care model delivers high-quality, high-touch care to patients and focuses on outcomes and quality, not volume. We currently operate 11 clinical hubs across Western North Carolina.
Unique benefits of this leadership position include:
- Opportunities for advancement in a successful, growing organization
- Cutting edge technology tools and interdisciplinary support team
- Competitive salary and bonus structure
- Generous Time Away From Work program
- Annual CME funding and dedicated days to use it
- Opportunity for NHSC loan repayment and Office of Rural Health High-Needs Service
- Bonus (non-loan dependent) options for eligible clinics up to $100k
Hopscotch also provides a generous benefits program to add to our total rewards offerings for our team members, including:
- Paid holidays + PTO
- Company sponsored medical, dental, and vision insurance for you + your family
- FREE short-term and long-term disability insurance
- FREE $100k life insurance policy
- 401k plan with 4% company match + no vesting period $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
- Relocation and/or sign-on bonuses available
What You'll Do
As the Regional Medical Director, you will provide strategic and operational leadership, as well as clinical and administrative oversight of all 11 Hopscotch clinical hubs in the Western North Carolina region. Specifically, you will:
- Provide strategic and clinical leadership (~40%), to care teams and oversee execution against critical priorities to enable high-quality care, a great patient experience, strong financial performance, engagement across the team, and a best-in-class culture across the region
- In dyad partnership with the WNC President of Operations, oversee the clinical operations of multiple clinics and their respective clinic-level leadership, including ownership and accountability for clinical outcomes and financial performance across the region
- Champion the Hopscotch Care Model with providers and care teams throughout the region, building understanding of the activities and behaviors that drive success in value-based careo Support the development and implementation of policies, procedures, new care model enhancements, and strategic initiatives
- Define top priorities with each clinic and each Medical Director, with respect to clinical outcomes, growth, and culture
- Ensure regional needs are proactively and collaboratively managed with the President of WNC Operations, including provider recruitment and coverage, budget management, and adherence to applicable regulations and quality standards
- Monitor clinic performance and guide clinical teams to ensure quality of care
- Manage and develop a high-performing team (~40%) through clear, effective communication; a commitment to results, quality, and excellence; and support of Hopscotch’s mission through talent and culture leadership
- Manage Medical Directors, including conducting 1:1 meetings, developing leadership plans, and managing performance in conjunction with the Chief Medical Officer.
- Ensure each clinic Medical Director is well positioned to build a strong medical team and to deliver the Hopscotch Care Model through coaching, support and using data to understand areas of strength and opportunity
- Recruit, interview, and oversee effective onboarding of new primary care providers
- Collaborate with HR to address performance, behavior, and/or culture concerns
- Cultivate a positive region-wide culture that aligns with Hopscotch’s values
- Assists with clinic-level Medical Director coverage and APP supervision as needed
- Represent Hopscotch externally in the region, sharing the mission and engaging with regional partners and leaders, such as state and local government, health systems, payors, and community-based organizations to spread the word about Hopscotch
- Monitor and understand best practices and evidence-based approaches in care and work across Hopscotch team to incorporate best practices and new approaches to enable patient outcomes
- Message concerns and risks regarding patient care, team, or culture to leadership and propose solutions
- Represent Hopscotch in the community and provide community-based education, engagement, and participation in events such as health fairs/conferences
- Provide high-quality direct patient care (~20%) in the comprehensive and interdisciplinary care model of Hopscotch Primary Care to deliver best-in-class outcomes and results for your dedicated patient panel
- Deliver comprehensive primary care services to a dedicated panel of patients, including office visits and telehealth visits for routine and acute primary care issues. This includes delivery of all types of patient visits, including Annual Wellness Visits, as well as patient outreach, triage, and care in the community as needed
- Proactively communicate across the care team and advocate for the patient, understanding patient needs, developing care plans and delivering care to enable positive outcomeso Develop trust with patients and caregivers, help them garner trust in broader care team, engage them to educate on care plans and strategies for wellness and prevention
In the patient care role, you will have the unique benefits of a Hopscotch PCP, including:
- Dedicated Medical Assistant and Clinical Documentation Specialist so that you can focus on the patient, not the paperwork.
- Longer appointment times, with preparation and charting time built in
- Smaller patient panels to allow for more customized care
- Average 15 patients per day
- Interdisciplinary care teams on site to support each patient’s wellness needs
- AI software dictation support
About You
You’ll be a great fit for this position if you are a Board-Certified MD/DO in Internal Medicine or Family Medicine with 8+ years of post-residency experience, with current (or recent) experience providing direct clinical care or direct oversight of care. You must have an active, non-
probationary North Carolina state medical license (or willingness to obtain), and be authorized to work in the US. An ideal candidate will also have:
- Divisional / Regional Medical Director experience
- Experience leading and overseeing dispersed clinical teams (e.g., multi-site clinics)
- Clear understanding of care delivery systems, methods, tools, and leadership, specifically tech-enabled, “at risk” primary care serving high acuity Medicare members
- Exposure to population health programs focused on value-based care, including clinical documentation and medical expense management
- Effective and motivating communication that builds strong team culture and gains support with internal and external stakeholders
- Experience and comfort with data reporting and performance management based on data targets
From a cultural perspective, you embody the Hopscotch values:
- Patients First, Team Always
- Rise to the Challenge
- Make Every Moment Count
- Data, Insights, Action
- Bring Joy to the Journey
At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.