<gh-intro>
<text>
We're looking for a Regional Manager to join our Franchise team and help scale Bolt Rides across new and existing markets. This role blends hands-on operational leadership with strategic franchise partnership management. You'll be responsible for building strong relationships with franchise partners, guiding them toward operational excellence, and leading an internal team to drive performance across your region. This role can be based in London or Tallinn.
Bolt Rides operates in 50+ countries across Europe, Africa, and beyond - and we're just getting started. This is an exciting opportunity to work with talented people around the world and shape the future of mobility.
</text>
</gh-intro>
<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
</text>
</gh-about-us>
<gh-role-detail>
<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Build and maintain strong, trust-based relationships with franchise partners across your region.</point>
- <point>Act as the primary point of contact for franchise partners, ensuring alignment on goals, standards, and expectations.</point>
- <point>Coach and guide partners on best practices for operations, growth strategies, and service quality.</point>
- <point>Proactively address partner concerns and resolve issues to maintain healthy, productive partnerships.</point>
- <point>Own regional performance metrics, including growth, P&L, and operational efficiency.</point>
- <point>Identify market opportunities and challenges, developing action plans to address them.</point>
- <point>Design, implement, and scale operational processes across franchise markets.</point>
- <point>Lead, mentor, and develop a high-performing internal team.</point>
- <point>Hire top talent and create an environment where people can grow and thrive.</point>
- <point>Work closely with HQ stakeholders across Product, Marketing, Legal, and Operations to support franchise markets.</point>
- <point>Manage regional legal, PR, and government relations matters in coordination with central teams.</point>
- <point>Translate local insights into recommendations for product improvements and strategic initiatives.</point>
</bulletpoints>
</gh-responsibilities>
<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>5+ years of experience in operations, business development, franchise management, or a related field.</point>
- <point>Proven track record of managing external partnerships or franchise relationships</point>
- <point>Experience leading and developing high-performing teams.</point>
- <point>Strong analytical skills with a bias toward data-driven decision-making.</point>
- <point>Ability to thrive in a fast-paced, dynamic environment with shifting priorities.</point>
- <point>Fluent in English, plus Arabic speaking comes as a benefit.</point>
- <point>Excellent communication and stakeholder management skills.</point>
- <point>Experience in ride-hailing, mobility, or the broader tech/sharing economy.</point>
- <point>Background in franchise operations, consulting, or scaling businesses internationally.</point>
- <point>Familiarity with markets across MENA.</point>
</bulletpoints>
<text>
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above! Join a global team building the future of urban mobility. At Bolt, you'll have the autonomy to make a real impact, work with driven and talented colleagues, and grow your career in one of Europe's most exciting tech companies.
</text>
</gh-requirements>
<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Play a direct role in shaping the future of mobility.</point>
- <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
- <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
- <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
- <point>Take care of your physical and mental health with our wellness perks*.</point>
</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>