REGIONAL DISPATCH TRAINING & QUALITY SPECIALIST

REGIONAL DISPATCH TRAINING & QUALITY SPECIALIST

Department: Department of the Navy

Location(s): Naval Base, Norfolk, Virginia

Salary Range: $62640 - $81436 Per Year

Job Summary: This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Major Duties:

• You will design and implement a training program including benchmarks, timelines, and available learning support tools and methods.
• You will provide classroom instruction for newly hired employees and coordinate on-the-job training (OJT) of all Emergency Management Dispatchers.
• You will assess and revise policies to improve training and development program operations.
• You will perform administrative duties relative to classroom OJT instruction.
• You will establish and implement Quality Assurance/Quality Treatment (QA/QI) program for dispatch center.
• You will design standard evaluation guidelines defining minimum performance expectations for each category to ensure compliance with agency expectations and industry recognized standards.

Qualifications: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-08 grade level or pay band in the Federal service or equivalent experience in the private or public sector with preferably at least 2 years experience dispatching in a 911 Emergency Center to include operating radios, phones, CAD, and understanding dispatch procedures. Proficient in Microsoft Word, Excel, Power Point and type 40 wpm Strong verbal and written communication skills; able to keep students engaged and deliver presentations to diverse audiences. Highly organized, with the ability to manage multiple training tasks and prioritize effectively. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Interested Applicants must submit resumes/application packages to: directhire911@us.navy.mil with REGIONAL DISPATCH TRAINING & QUALITY SPECIALIST and DE-12954202-26-ILR in the subject line of the email. Facsimile applications will not be considered. All resumes/applications must be received no later than the close date of this flyer. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

Application Deadline: 2026-05-12