Regional Clinical Quality Assurance Program Specialist

Regional Clinical Quality Assurance Program Specialist

Department: Department of the Navy

Location(s): Naval Air Station Jacksonville, Florida

Salary Range: $105383 - $112409 Per Year

Job Summary: Serve as the Regional Clinical Quality Assurance Program Specialist within Commander, Navy Installations Command (CNIC), Family Readiness Division (N91); Counseling, Advocacy, and Prevention Branch (N914). The primary purpose of this position is to serve as a Risk Mitigation Specialist to the Regional Counseling, Advocacy and Prevention (RCAP) Coordinator, responsible for planning, developing, and implementing the FFSP Quality Assurance/Risk Management (QA/RM) Program.

Major Duties:

• MAJOR DUTIES AND RESPONSIBILITIES I. Quality Assurance - Clinical Cases (25%) Conduct regular quality assurance (QA) reviews of Clinical, Family Advocacy Program (FAP), Sailor Assistance Intercept for Life (SAIL) and New Parent Support (NPS) cases to ensure the provision of the highest level of clinical counseling services complies with Secretary of the Navy instructions (SECNAVINSTs), policy, professional and accreditation requirements per current and CNIC certification standards. Evaluate clinical services, including administration of RM, professional credentialing, professional education, and program evaluation and provide recommendations for improved client care and treatment and quality customer service. Identify and evaluate key clinical processes and develop methods for collecting process improvement data. Provide analytical expertise to measure progress in activities critical to improved clinical service delivery. Chair Critical Incident Review Committee (CIRC) meetings on open cases involving suicide or attempted suicide and homicide. Chair the Regional Fatality Review Committee meeting on cases that result in the death of a military member or dependent due to abuse or neglect. Develop and maintain efficient and effective QA/RM methods to achieve the clinical mission of the FFSP. Assist with other counseling and advocacy services, administration, and management, as requested by the RCAP. II. Case Management (25%) Implement required QA activities for all clinical services in accordance with RCAP guidance to ensure compliance with CNIC certification standards and other appropriate guidelines. Conduct records audits and collaborate with installation supervisors on clinical care reviews and reviewing customer satisfaction surveys to identify trends and common themes. Develop and provide action plans to installations and send applicable data to CNICHQ for consolidation. Oversee the development of Quality Improvement Plans (QIPs), and critical incident reviews. Lead/conduct investigations of alleged provider impairment, unethical behavior, or other misconduct, as required. Identify ways to improve processes and programs to mitigate risk, develop needs assessments and provide to RCAP for review/approval. Negotiate with installation CAP/FAP supervisors, and Naval Criminal Investigative Service (NCIS), Department of Defense Education Activity (DoDEA), and Bureau of Medicine and Surgery (BUMED) personnel within the area of responsibility (AOR) to come to agreement on improved quality assurance processes and coordinate implementation. Work with installations to deliver needs assessments, analyze data obtained from installations, and write an analysis report to present to region N9. ensure periodic needs assessments, delivery, and analysis. Collect, compile, and evaluate clinical program data and develop reports of findings consult with and provide guidance to upper management and staff on case management and clinical QA matters. Assist installations in the event of staff shortage or multi-victim situations, providing other counseling and advocacy services, when directed by the RCAP. III. Administrative and Training (25%) Develop and manage an administrative reporting system to ensure quality of clinical services is routinely reviewed according to current SECNAVINST's and CNIC certification standards and other applicable professional standards. Develop and deliver training to installation level clinical supervisors and providers within the Region to address deficiencies in certification standards and to ensure compliance with instruction and policy. Participate in installation inspections and mid-cycle reviews, draft reports to provide to RCAP and region N9 and assist sites with developing corrective action plans and providing training that is involved in corrective actions. IV. Program Management (25%) Manage region's Professional Credentialing and Privileging program in accordance with written protocol and in coordination with CNIC. Gather all credentialing requirements from health care practitioners to ensure all health care providers in the region are credentialed and privileged and meet and maintain required DON professional and licensure standards. Utilize the current record system to audit the clinical supervision record to ensure all Tier 1 and Tier 2 clinical providers are regularly participating in clinical supervision and/or consultation, as appropriate to their privileging status. Perform other duties as assigned.

Qualifications: In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Expert knowledge of clinical social work and counseling principles, practices, instructions and standards; program development methods and practices; the FFSP organization, mission and functions; and analytical and evaluative methods to evaluate and interpret regulations and other programs effect on FFSP clinical functions Mastery in applying quality assurance methods and techniques and statistical analysis to evaluate clinical care services for compliance with regulations, directives and policies; and make recommendations for improved client care, treatment and quality customer service and to mitigate risk. Expert skill in applying complex FFSP policies, procedures, instructions, and clinical treatment to manage the FFSP's Clinical QA/RM Program. Proficiency in conducting audits and expert knowledge of intervention strategies, treatment modalities, and policies concerning mental health treatment including domestic violence to conduct clinical care reviews and lead or conduct investigations related to clinical care. Professional skill in effectively applying verbal and written communication methods and techniques to consult with and provide guidance to upper management and staff; chair multiple committees; train staff throughout the region; and provide program information to the RCAP. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How to Apply: To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account. Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered. It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume. Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department. Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position. The complete application package must be submitted by 11:59 PM (EST) on 11/23/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12837096 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Application Deadline: 2025-11-23