Regional Client Experience Marketing Director - Hybrid (Cupertino, CA)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

Title: Regional Client Experience Marketing Director, Digital Insurance, LLC dba OneDigital (19200 Stevens Creek Blvd., Suite 110, Cupertino, CA 95014)

Duties:

• Regional Client Experience Marketing Strategy Leadership: Develop and drive the overall vision for regional client experience marketing initiatives, ensuring alignment with corporate objectives and market-specific needs. Define and implement long-term strategies that enhance client engagement, retention, and revenue growth, while positioning the company as a leader in client experience excellence.
• Strategic Partnership & Client Retention: Lead the development of high-impact client retention strategies in collaboration with senior leadership, sales, and marketing teams. Leverage market data, client insights, and competitive analysis to proactively refine engagement strategies, improve client satisfaction, and enhance long-term client relationships.
• Executive-Level RFP Strategy & Business Development Support: Oversee the strategic direction of RFP development, ensuring a compelling and differentiated approach that strengthens the Digital Insurance’s positioning. Partner with senior business leaders to craft winning proposals that address client challenges, showcase thought leadership and drive new business opportunities.
• Brand Governance & Organizational Alignment: Establish and enforce brand standards to maintain consistency and professionalism across all client-facing materials and interactions. Serve as a key advisor to regional leaders, ensuring alignment between local marketing initiatives and corporate brand identity while fostering a culture of brand advocacy within the organization.
• Regional Event Marketing Strategy & Oversight: Provide executive leadership for regional event marketing, setting strategic priorities that enhance client engagement and support business growth. Define success metrics, oversee budget allocation, and ensure events drive measurable business impact while maintaining alignment with overall corporate objectives.
• Client Experience (CX) Program Innovation & Execution: Lead the development and execution of comprehensive CX programs that enhance brand awareness, client engagement, and loyalty. Define success metrics, integrate best practices, and implement scalable marketing campaigns that deliver an exceptional and differentiated client experience across all touchpoints.
• Customer Journey & Lifecycle Strategy: Architect and oversee a data-driven, end-to-end customer journey strategy that optimizes touchpoints across the entire client lifecycle. Develop and implement strategic initiatives that enhance onboarding, engagement, renewal, and advocacy, ensuring long-term client satisfaction and business success.
• Client Feedback, Data Insights & Continuous Improvement: Establish and oversee a structured approach to gathering, analyzing, and acting on client feedback. Use qualitative and quantitative insights to inform high-level decision-making, refine client engagement strategies, and drive continuous improvement in client experience initiatives.
• Cross-Functional Leadership & Team Development: Build and lead a high-performing regional client experience marketing team, providing strategic direction, mentorship, and career development opportunities. Cultivate a culture of collaboration, innovation, and accountability, ensuring alignment with business objectives and fostering professional growth within the team.
• Executive Reporting & Thought Leadership: Serve as a key advisor to senior executives by providing data-driven insights, strategic recommendations, and reporting on regional marketing initiatives. Represent the organization’s commitment to client experience excellence through participation in industry events, thought leadership, and executive-level communications.

Minimum Requirements: Bachelor’s Degree in marketing or business administration with concentration in marketing or closely related plus 2 years’ experience as marketing manager (or any occupation where required experience may be gained) managing Digital Insurance’s RFP process and developing tailored presentations, creating targeted marketing initiatives based on Digital Insurance’s products and service offerings for long-term customer engagements, renewals and reducing customer churn. Email resume to: robin.malmanger@onedigital.com

Hours:             40 + hrs/week

Salary:             $154,586 /year                       

Employer:       Digital Insurance, LLC D/B/A OneDigital

Location:            19200 Stevens Creek Blvd. Suite 110, Cupertino, CA, 95014

Contact:           Lourdes Rodriguez-Mora                   

Email resume to: robin.malmanger@onedigital.com

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!