Regional Business Manager

Job Description 

About Us

At Henry Schein One, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Our culture at Henry Schein One as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

How we work

Customer success is at the heart of everything we do.  We strive to ensure that
each member of our team, regardless of their department or role, prioritises the
success of the customer in every interaction.  From our Commercial teams right
through to Operations, every area of our business plays an instrumental role in
shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback
channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

Purpose

The Regional Business Manager is responsible for driving sales growth by acquiring new customers and expanding market share for Henry Schein One. This role involves identifying and engaging potential clients, understanding their business needs, and delivering tailored solutions that enhance practice efficiency and patient care. The Regional Business Manager plays a key role in executing sales strategies and contributing to the overall success of the business.

What you'll do 

Sales

• Work with new clients to determine their present and future needs and propose suitable products, services and upgrades in order to maintain and grow revenue for Henry Schein One
• Identify and close sales from new clients 
• Identifying opportunities for internal sales teams to sell additional services such as training and consultancy to the existing customer base
• Negotiate pricing with prospective customers
• Submission of relevant orders with required paperwork completed

Lead generation & Sales Pipe Management

• Maintain call rates and contact with potential customers. In territory act as the main interface between the customer and the organisation to ensure an optimal level of sales and service is provided at all times
• Leverage customer & supplier relationship in order to promote HSO as a quality supplier of dental practice management systems
• Identify and gain new business through a sustained program of cold calling, mailing and following up referrals/ leads and keeping abreast of competitor’s sales strategies
• Enter all new leads in to the CRM
• Maintain & manage all prospect contact and ensure every interaction is recorded in the CRM
• Update value, expected close date & % probability

Business Insight Seminars, Tradeshows & Other Events

• Understand, participate and present Business Insight Seminars
• Attend and represent the business at relevant events as required

Marketing

• Conducting, coordinating and participating in Sales promotions, demonstrations, campaign and events in order to promote HSO to the wider dental community.

Henry Schein Alliances

• Build strategic relationships with key Henry Schein reps and managers in the Territory

Market and Competitive Analysis

• Provide competitive reviews of product and sales strategies. Identify counter measures.
• Understand and advise the company on the developing trends and need of the market.

Product Knowledge

• Maintain sound product and industry knowledge.  Understand how the various functionality of all HSO products can address various customer needs

To be an effective member of the Henry Schein One Team

• Provide assistance to other team members when requested
• Attendance and participation at team and Company meetings
• All required paperwork is completed
• Contribute to new ideas and continuous improvement in internal sales processes.
• Contribute to team work output

What you’ll bring with you

Experience:

• At least 5 years’ sales experience within a business to business environment

Education:

• Tertiary education or equivalent work experience

Specialized Knowledge and Skills:

• Achievement of monthly customer targets and team targets set to ensure existing customers continue to use the services by:
• Engaging with customers to schedule value-added product configuration
• Consulting with existing customers to drive increased product use
• Monitoring existing customers to ensure customers continue to use relevant products
• Problem solve and continuously challenge the way that we and the practice function
• To provide thought leadership in the relevant products
• To engage with SOE management and third parties to help identify opportunities and initiatives for improving sales and customer retention for each product
• Assist existing relevant product customers with software queries
• Monday – Friday standard business hours, although additional hours (including some out of hours work) may be required. 

Personal Attributes:

• Personal Capability 
  • Seeks information that identifies underlying issues 
  • Shows initiative and drive  
• Focus on Results 
  • Organises time to ensure deadlines are met  
  • Overcomes obstacles to achieve an objective 
  • Takes responsibility for outcomes  
  • Can be counted on to work autonomously without supervision 
• Character 
  • Acts consistently 
  • Follows through on promises and commitments 
  • Is not afraid to act when required 
  • Actively seeks feedback to improve own performance 
  • Understands own strengths and weaknesses 
• Interpersonal Skills 
  • Can effectively communicate and share ideas 
  • Is approachable and friendly 
  • Works effectively with others 
  • Works inclusively and shares information willingly 
• Manages Change
  • Is quick to recognize situations or conditions where change is needed
  • Seeks to understand competitor activity and potential opportunities
  • Understands how the team and work fits in with company overall
  • Understands that the customer is key to company success

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too. 

Our Shared Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:  

Community

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Caring

• Corporate Citizenship
• Shared Success

Career

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset