Referrals Navigator

Job Summary:

Join MaineGeneral Health and be an integral part of a mission-driven organization dedicated to enhancing the health of our patients, families, and communities every day. We're not just offering a job; we're presenting a unique opportunity for you to make a meaningful impact in the lives of those around you.

Job Description:

Position: Referrals Navigator

As a Referrals Navigator at MaineGeneral Health, you will play a crucial role in guiding patients through the complex healthcare referral process. Your efforts will ensure individuals receive the right service at the right time, contributing directly to their well-being. If you are passionate about supporting your community and thrive on attention to detail, we invite you to be a part of our dynamic and growing team.

The Opportunity:

MaineGeneral Health is actively seeking a dedicated Referrals Navigator to join our team. If you possess excellent attention to detail, a commitment to helping others, and a desire to contribute to the health and well-being of your community, we want to hear from you!

The Work:

• Navigate department-specific referral algorithms to optimize patient care

• Serve as a liaison between referral sources, patients, and medical staff to ensure seamless service delivery

• Process referral authorizations and pre-certifications with precision and efficiency

• Collaborate with clinical/administrative staff, patients, and payers to initiate authorization requests

• Collect and analyze data to identify opportunities for improvements in patient experience, access, and overall efficiency

You Have:

• Proficiency with Microsoft Office Suite

• Exceptional interpersonal, written/verbal communication, and support skills

• Flexibility and the ability to shift priorities quickly

• Strong attention to detail

Scheduled Weekly Hours:

32

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .