You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Day, Schedule: Monday - Friday, Core Business Hours
Department Addendum: Referral Coordinator
Position Overview
The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines.
Work Arrangement
Work Location:
100% virtual
Technical Requirements:
High-speed internet (minimum 100 Mbps download / 20 Mbps upload)
HIPAA-compliant home office setup with desk and chair
Dual monitors and ability to troubleshoot basic technical issues
Proficiency in Microsoft Teams, Outlook, and EMR systems
Enrollment in Imprivata Two-Factor Authentication (2FA)
Key Responsibilities
Coordinate, process, and redirect referrals across MHS
Verify insurance eligibility and secure prior authorizations
Ensure referrals are coded accurately with ICD and CPT codes
Monitor timeliness of chart notes and results
Obtain and scan clinical documentation into EMR
Create/update patient accounts and registration details
Communicate referral status to patients and providers
Document all referral activity and communications
Respond to inquiries from patients, providers, and insurance plans
Advocate for patients and troubleshoot referral issues
Collaborate with providers and support staff on authorization reviews
Research eligibility and benefits; resolve claim denials
Maintain reliable attendance per MHS policy
Required Qualifications
Minimum 2 years of customer service experience in healthcare or insurance
Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
Strong written communication and multitasking skills
Ability to sit and work at a computer for extended periods
Values-Based Behaviors
Referral Coordinators are expected to embody MHS core values:
Respect: Seek first to understand
Integrity: Do the right thing
Stewardship: Live lean
Excellence: Be your best / Act for safety’s sake
Collaboration: Team up
Kindness: Create warmth and comfort
Joy: Bring joy in all you do
Performance Expectations
Meet organizational competency standards
Demonstrate discretion, tact, and professionalism under pressure
Maintain accurate and timely documentation
Continuously learn and adapt to evolving processes and systems
Position Summary
The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.Responsibilities
Requirements
Why MultiCare?
Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.