Recruitment Pipeline & Digital Tools, Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Reporting line: Senior Manager, Value Proposition and Pipeline Management
Location: Hochiminh City
Function: Agency Distribution | Department: Agency Quality Recruitment
Role: Individual Contributor

The Opportunity:
We are looking for Recruitment Pipeline & Digital Tools, Specialist who is responsible for

• Executing and driving recruitment funnel performance and digital tool adoption across assigned regions by ensuring disciplined pipeline management, actionable insights and effective use of recruitment system (iJob, ALPA)

• Contributing to improving conversion, recruiter productivity and data visibility, supporting Quality Recruitment’s goal of delivering sustainable quality recruitment growth.

Roles and Responsibilities:

1. Recruitment pipeline management

• Manage and track end-to-end recruitment funnel for assigned regions/channel in accordance with AIA standard

• Monitor conversion performance and identify bottlenecks or leakage points.

• Highlight risks and escalate issues with proposed actions to Senior Manager.

• Coordinate with Sales/Training teams to follow up on pipeline actions and interventions.

• Maintain disciplined tracking cadence (daily/weekly) and ensure data accuracy.

• Support preparation of recruitment forecast and track actual vs plan.

2. Recruitment digital tools

• Support rollout and drive adoption of recruitment digital tools (iJOB, ALPA, dashboard)

• Monitor usage metrics and highlight gaps in adoption and effectiveness.

• Collect user feedback and translate into clear business requirements for system enhancement.

• Work with IT/ASD to follow up on enhancements and issue resolution.

• Support implementation of digital initiatives (AI tools, Digital events…)

3. Performance tracking and analytics

• Report regular recruitment performance

• Analyze trends in funnel performance gaps and provide structured insights.

• Support direct manager and team in preparing materials for business review

4. Stakeholder Interaction

• Proactively identify issues, risks and improvement opportunities in pipeline performance and digital tool usage, and initiate follow up actions

• Escalate critical issues with structured problem statements and recommended solutions rather than raw data reporting.

• Coordinate day-to-day execution with Sales, Training and IT teams to ensure alignment on pipeline actions and system-related matters.

• Act as reliable point of contact for field users, ensuring timely and accurate responses on recruitment process and tools

5. Mode of Execution:

• Execute work in data driven, structured and disciplined manner, with clear tracking of tasks, timelines and outcomes

• Apply test and learn approach in improving pipeline performance and digital adoption

• Support cross functional initiatives by ensuring alignment between business needs and execution on the ground.

6. Role in Project/Agile

• Act as a core execution member within project/agile squads

• Responsible for providing reliable data inputs and insights for print planning, tracking execution progress and highlighting risks/blockers, supporting implementation and rollout of initiatives/tools

• Work closely with Product Owner/Senior Manager to ensure initiatives are translated into actionable tasks and tracked effectively.

• Ensure feedback loop from field à system à improvements is continuously maintained.

Requirements:

• University graduated, in Marketing/ Finance/ Insurance or Business Management preferably.

• Minimum 3-4 years of experience in similar role (life insurance is preferred) in which 2-3 years of agency recruitment/ performance management/ sales support, internal communication, campaign management and event/contest coordination.

• Strong analytical and data handling skills (excel, dashboard, SSBI)

• Good coordination and communication skills.

• Ability to coordinate multiple stakeholders and work under tight timelines.

• Basic understanding of digital systems, process (experience with CRM/tools is a plus)

• Proactive and responsive working style.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.