Recreation Facility Assistant

JOB LOCATION

1800 S Peoria St Aurora, Colorado 80012-5360

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Join the team at the Utah Pool Center and help create a welcoming, organized, and fun environment for our community. The Recreation Facility Assistant serves as the friendly face guests see first, greeting visitors, answering questions, and helping people get the most out of programs and facilities. Daily work includes assisting with registrations and memberships, supporting classes and events, handling front desk operations, and keeping the facility running smoothly. Strong customer service and problem-solving skills help ensure every guest has a positive experience. This role works closely with staff, patrons, and community members in a fast-paced and team-oriented setting. Opportunities to assist with events, programs, and facility operations keep each day varied and engaging. A positive attitude, reliability, and a willingness to jump in wherever needed will go a long way. Bonus points if you enjoy helping people and do not mind occasionally being the hero who knows where the extra pool noodles are.

Salary to be commensurate with experience

The hiring range for this position is $21.43 - $26.79/hourly

The deadline to submit applications is March 29, 2026. Please note that the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine that we have a qualified pool of applicants, this position may close quickly and without notice.

Position overview

Under general supervision, the Guest Service Representative provides information to the public regarding the Recreation Department's available facilities, activities and programs.

• Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services
• Provides support to the Facilities Coordinator to develop Recreation Center Attendants
• Displays excellent customer service skills, establishes and maintains effective working relationships with other employees, public officials, and all members of the general public
• Supports the Facilities Specialist in customer communication and marketing efforts including mass notifications (rescheduled/cancel/book classes, programs, reservations, and special events)
• Resolves routine problems or complaints regarding recreational services or programs
• Assists in the creation and posting of building notices and signage
• Assists with special projects as necessary
• Effectively communicate both verbally and in writing
• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer
• Uses a variety of computer software programs
• Records and processes fees involving park and facility reservations, course registrations, and permits; accounts for all existing working cash assigned and revenues generated during scheduled shift
• Completes all required reports and records accurately and on schedule; submits/deposits to the proper person or office.
• Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment
  • Sets up and breaks down rooms/areas or activities
• Educates patrons on facility use rules and regulations; ensures adherence to rules and safety procedures
• Performs cleaning and light janitorial duties
• Performs administrative tasks, completion of enrollment forms, tracking attendance, activity registration, account maintenance, account creation, and account collections
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate
• As needed, supervises and ensures safety of program areas, patrons and other staff
• Responds quickly to all emergency situations as needed
• Assist in the execution of emergency action plans as directed by Management
• Attends training sessions and staff meetings as scheduled
• Open and or Close the Recreation Center.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED.

Experience: 

• Minimum one-year experience in customer service

Knowledge:

• Knowledge of customer service best practices, business English, spelling, and math; general office equipment; and personal computers and related software applications.  
• Must be proficient in Microsoft Office programs and typing

Skills:

• Skill in the use of windows-based, POS, excel, and registration software programs
• Strong customer service skills
• strong written and verbal communications skills.
• Bilingual skills (Spanish/English) are a plus.
• Conflict resolution skills

Abilities: 

• Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Ability to work in a fast-paced environment
• Creatively solve problems, negotiate and handle stressful situations in a positive manner

Licenses and Certifications Required: 

• required with the first 6 months of hire – CPR/AED & First Aid

WORKING CONDITIONS

Primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate a computer terminal and office equipment; the vision for reading, recording, and interpreting information; frequent speech communication and hearing to maintain communication with employees and citizens.

Essential Personnel:

When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Light work that involves moving no more than 20 pounds at a time
• Occasional lifting, carrying, walking, and standing
• Frequent hand/eye coordination to operate a computer terminal and office equipment
• Vision for reading, recording, and interpreting information
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment. Works primarily indoors but will work outdoors to complete all duties as assigned.

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel, and menu driven databases as a part of the automated systems
• This position may require the use of Janitorial supplies (e.g. mop bucket, mop, broom, towels, chemical, etc.)
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.