Recovery Pathways Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team in Parramatta or Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. 

This role will provide high quality support and intervention to workers and employers who have lodged psychological injury claims caused by conflict. This role will work closely with the case manager for the first 14 weeks of the claim; supporting the worker and employer to resolve workplace conflict, access suitable treatment and facilitate sustainable return to work outcomes.  

This will be a full-time 12-month contract position based in the Parramatta or Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES 

• Resolve workplace conflict that has resulted in psychological injury claims by using your mediation and communication skills with the relevant stakeholders.

• Facilitate early access to treatment and other required services to support the workers timely recovery and return to work.

• Work collaboratively with treating doctors, treatment providers, workers and employers to develop and action early intervention plans to achieve key objectives.

• Work effectively with Case Managers, Team Leaders and internal stakeholders to support claims management.

• Interact with internal and external stakeholders face to face and through video conferencing and phone. 

ABOUT YOU 

• Experience, training or qualifications in mediation or facilitated workplace discussions. 

• Ability to identify and resolve conflict by taking informed action based on information gathered from various stakeholders.

• Strong interpersonal and communication skills across a range of mediums.

• Ability to build productive relationships and meet stakeholder needs.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.