Recovery Case Worker

• Full Time, Permanent
• Location: Botany, NSW
• Salary of $40.70 per hour + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Make a real and lasting difference in people’s lives with Mission Australia’s Housing and Accommodation Support Initiative (HASI) service.

As a Recovery Case Worker, you will play a vital role in supporting people living with mental health challenges to build independence, strengthen their wellbeing, and connect meaningfully with their community. Working within a recovery-oriented framework, you will deliver person-centered, flexible support that empowers individuals to achieve their goals while collaborating with a dedicated, values-driven team committed to helping Australians in need thrive.

Your key responsibilities will be to:

• Deliver evidence-informed, person-centred case management aligned with recovery-oriented practice
• Develop and review individualised, strengths-based support plans with participants
• Provide outreach and practical day-to-day support, including assistance with daily living activities
• Support participants to build independence, transition to other services, and achieve long-term goals
• Conduct client assessments, intake processes, and maintain accurate case documentation
• Collaborate with internal teams, community organisations, and external stakeholders to enhance outcomes
• Contribute to program delivery, team initiatives, and continuous service improvement
• Complete administrative tasks, reporting, and data entry in line with quality and compliance standards

Requirements for success

• Relevant qualification (degree, Associate Diploma, or equivalent experience in community services or a related field)
• Demonstrated experience in mental health and/or community services
• Sound understanding of recovery-oriented practice, mental health systems, and psychosocial rehabilitation
• Strong person-centred approach with a genuine belief in people’s capacity for recovery and growth
• Excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders
• Ability to develop and maintain effective internal and external relationships
• Strong administrative and organisational skills, including experience with case management systems and reporting
• High level of computer literacy (Microsoft Office and client management systems)
• Ability to manage complexity, work with ambiguity, and maintain professional boundaries
• Current driver’s licence and Working with Children Check (WWCC)

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you