Service Manager (Surrey)
Location: Wingfield Resource Centre
Working Hours: Part-time (18 hours)
Contract Type: Fixed term (12 months)
Salary: £35,920 - £51,640
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role
You’ve got an in-depth understanding of mental health issues and substantial experience of working in a community-based setting. All you need is the perfect environment to put your skills to great use. Welcome to Waythrough as a Service Manager.
We’re looking for someone like you to manage the day-to-day running of our In-Reach and Recovery and Connect teams, based at the Wingfield Resource Centre in Surrey. Waythrough works in partnership with the other Lead Community Connections providers in Surrey and the Surrey and Borders Partnership (SABP) to deliver these services.
Our teams support people experiencing mental health difficulties to:
achieve their personal goals
build confidence and self-esteem
gain a better understanding of their mental health
develop tools to manage their wellbeing
connect or re-connect with their local community
As Service Manager, you will ensure the quality of service and support provided to people who use our services. You will also manage service contracts and line manage frontline staff. Whether you’re carrying out inductions, undertaking investigations, putting team development plans in place or supporting our business development activity, one thing is certain – you won’t be short of challenge or variety.
About you
You will bring:
substantial experience managing a caseload of individuals with complex needs
an outcome-driven approach and the ability to lead by example
a firm but inclusive management style
openness, encouragement, tact and diplomacy
excellent organisational skills to manage conflicting priorities
flexibility regarding working hours and willingness to participate in on-call arrangements
Experience of carrying out investigations, writing reports or recommendations, or managing budgets would be an advantage. However, this is not essential as we offer a comprehensive induction and training programme for managers.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-01-28