Recognition Program Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Join our Rewards & Recognition team and drive the success of industry-leading recognition programs that motivate and reward our field advisors and leaders. As a Recognition Program Specialist, you'll be the go-to expert for complex program administration, analytics, and process improvements, making a direct impact on advisor engagement and business results. You'll work collaboratively with field leaders, vendors, and cross-functional teams in a dynamic, fast-paced environment where your problem-solving skills and attention to detail truly matter.

What will you do?

• Drive end-to-end delivery and administration of complex SLFD recognition programs while maintaining regulatory compliance and internal controls
• Serve as the subject matter expert for field leaders and stakeholders, resolving complex cases and providing strategic recommendations
• Develop, analyze, and audit program data and performance metrics to identify trends, ensure accuracy, and support continuous improvement
• Lead process improvement initiatives from concept to implementation, managing change across teams and stakeholders
• Mentor team members and provide coaching to build competencies while overseeing project delivery and task management systems

What do you need to succeed?

• 3 to 5 years of experience supporting advisors
• Advanced proficiency in MS Office – Excel (Pivot tables, V-look ups, Macros), Word, PowerPoint, SharePoint and experience with data analysis and reporting
• Demonstrated ability to manage complex projects with multiple workstreams and competing priorities in ambiguous situations
• Strong collaboration, negotiation, and communication skills across diverse stakeholder groups and organizational levels
• Strategic problem-solver who synthesizes information quickly, thinks creatively, and delivers actionable solutions
• Results-oriented with sound business judgment and the ability to balance process compliance with operational efficiency

Preferred Skills:

• University degree
• Working knowledge of Sun Life Financial Distribution model
• Experience dealing with the SLFD advisors and field leaders
• Knowledge of the advisors’ commission structure and agreements
• Proficiency with Adobe Creative Suite

Unique Requirements:

• Overtime will be required during peak and other periods as required (month-end, year-end)

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 93,000/93 000

Job Category:

Sales - Distribution Support

Posting End Date:

05/05/2026