Job Description:
SUMMARY:
Provides general administrative assistance to the escrow operation, as well as customer service support to customers, vendors and employees. Specific responsibilities include but are not limited to: answering the telephone, greeting visitors, computer administrative support, including business correspondences (emails, letters, and memos), distributing mailing, preparing Federal Express packages and mail deliveries, and assisting with special projects when required.
*This will be an in-office position at our Fort Worth (Beach Street) location.*
ESSENTIAL FUNCTIONS:
Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable
Greets customers in a courteous manner and offers refreshments as needed.
Immediately notifies closers/assistants when customers arrive for closing.
Signs for courier deliveries and notifies closers/assistants promptly.
Promptly notifies marketing representatives for contract pickups.
Distributes calendar for closing schedule. (When applicable)
Keeps reception area/conference rooms clean and free of used cups/glasses/cans.
Contacts vendors and orders coffee, bottled water and soft drinks as needed.
Replenishes cold drinks and bottled water in cooler at the end of the day.
Assists marketing with projects as needed (mail outs, etc.)
Must be consistently on time for work each day and have dependable consistent attendance.
Ability to work 830 AM to 5 PM Monday through Friday. Locks front doors at 5:00 p.m. (if all closings are completed).
May be required to perform minor escrow tasks as requested by supervisor which will require some training on the company’s RamQuest system.
KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:
2 years previous reception experience
Experience in customer service, clerical or administrative support work.
Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and greeting customers.
Proficient in Microsoft Office including but not limited to WORD and Outlook.
Ability to prioritize, organize and handle multiple projects.
Good verbal and written communication skills.
PHYSICAL/MENTAL DEMANDS:
This position is the first point of contact of the company with customers, so incumbent must be consistently on time for work each day and have dependable attendance.
Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.
Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday.
Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.
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Benefits may include:
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
Old Republic Title is an Equal Opportunity Employer