Receptionist

The Opportunity:

About Manulife Wealth Manulife Wealth is a leading provider of insurance and wealth solutions to meet the diverse needs of Canadian families. Within GWAM Canada, Manulife Wealth is comprised of three distribution firms (Advisory Services), an Investment Dealer (ID), a Mutual Funds Dealer (MFD), and an insurance MGA (MWISI). Through these firms, we work with over 2,000 of Manulife’s most closely aligned independent advisors across Canada.

The Receptionist will serve as the first point of contact for all visitors to the Burlington office, ensuring a professional and welcoming environment. This role focuses on in-person reception duties and general office support. The position requires strong customer service skills, attention to detail, and the ability to maintain a positive and organized office atmosphere.

This is an onsite role with some flexibility in our Burlington office, hours are 8:30 a.m. – 4:30 p.m. EST​

Responsibilities:

• Reception & Visitor Management (50%)
• Greet and assist all visitors in a professional and courteous manner.
• Ensure visitor sign-in procedures are followed and liaise with security as needed.
• Maintain a tidy and welcoming reception area.
• Coordinate external visitor lists and prepare for meetings or events.
• Office Administration & Support (50%)
• Receive and sort daily mail, deliveries, and couriers.
• Order and maintain office and kitchen supplies.
• Assist with coordinating onsite meetings, and social events.
• · Maintain contact with building property services and manage work orders.
• Assist with expense processing and invoice management.
• Ensure cleanliness of common areas (e.g., loading dishwasher, watering plants).
• Assist with other advisor offices as needed

Qualifications:

• College education preferred.
• Minimum two years of administrative or office support experience with focus in financial services.
• Strong customer service and interpersonal skills.
• Highly organized and able to manage multiple priorities in a busy environment.
• Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with Office 365.
• Resourceful and proactive in resolving issues.
• Team player with a positive attitude.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Oakville, OntarioIn Office

Salary range is expected to be between

$42,075.00 CAD - $70,125.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.