JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
An opening exists for a mature and professional Receptionist looking for an opportunity to join an award winning Investment Bank with offices located in Central and Tsim Sha Tsui. If you are someone who thrives in a busy environment, has an exceptional phone manner, high standards of personal presentation, and a positive attitude with the willingness to learn and grow with the business, then this is the right opportunity for you.
As a switchboard Receptionist, you will play a pivotal role within the Guest Relations team. Reporting to the Receptionist Supervisor, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
Duties and responsibilities:
Provide excellent customer service at all times
Provide the highest standards of service delivery face to face, via telephone, and email communication
Foster a friendly, proactive and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Handle telephone switchboard, both internal and external
Coordinate the efficient and accurate booking of meeting rooms via an EMS system. Collaborate with AV and Catering teams to satisfy additional meeting requirements.
Provide daily support the Catering team and assist with event planning and coordination
Adhere to procedures and processes while delivering to client expectations and anticipating client needs
Maintain the general tidiness of the reception area and back office.
Liaise with Building Management Office and internal teams to ensure the Client floor is well maintained.
Manage visitor pre-registration and also provide escorting services for any unregistered visitors
Ensure the upkeep of the Receptionist uniform and adhere to the established grooming standards
Ad hoc duties as requested by management
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills required
High level of attention to detail, particularly in a high volume and pressure environment
Strong customer service and interpersonal skills
Strong verbal and written communication skills in both English and Chinese
Excellent personal presentation
Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
Be a collaborative team player with the ability to work independently under matrix supervision
Desired experience in financial/investment bank services, 4 to 5 star hotel, or corporate reception/customer service role
Background check with no criminal history
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Location:
On-site –Hong Kong, SAR, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.