Receptionist

Job Title

Receptionist

Job Description Summary

We are seeking a professional and customer focused Receptionist to join our Facilities Management team at a client site in London. In this front of house role, you will be the first point of contact for visitors and employees, ensuring a welcoming, efficient and secure environment. You will support day to day reception operations while working closely with the Facilities team to maintain high service standards for our client, MasterCard.

Job Description

About Us

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop and live. With 44,000 employees across more than 60 countries, we deliver deep local and global insights that create meaningful value for occupiers and investors. Our services span agency leasing, asset services, capital markets, facilities services, global occupier services, investment management, tenant representation and valuations & advisory.

Key Responsibilities

• Manage visitor arrivals, including signing in guests, issuing and retrieving passes, and registering visitors/vendors in the guest system

• Escort or collect guest visitors when required

• Deliver all core reception duties, including meeting room reservations and coordination

• Oversee catering activities, ensuring timely delivery, setup and removal of items

• Register cars, guests and contractors as needed

• Build and maintain positive relationships with clients, local management and service providers

• Manage incoming and outgoing mail, including courier bookings and deliveries

• Raise reactive tickets and support issue resolution

• Support initiatives that enhance service quality, cost efficiency and client satisfaction

• Assist in monitoring outsourced contractors for safety and security compliance

Qualities & Personal Attributes

• Proficient in MS Office (Outlook, Excel, Word)

• Excellent communication skills with the ability to engage confidently at all levels

• Strong customer service mindset with a professional, welcoming approach

• Good anticipation and analytical skills, with a proactive problem‑solving attitude

• Understanding of workplace health and safety practices

• Able to work effectively both independently and as part of a team

INCO: “Cushman & Wakefield”