Western Asset Protection
Phoenix, AZ
About Western Asset Protection
Western Asset Protection is a leading field marketing organization and professional brokerage firm headquartered in Phoenix, Arizona. They provide thousands of independent insurance professionals access to a portfolio of strong Medicare Supplement and Medicare Advantage products, proprietary software platforms, expert business strategies and acclaimed training nationwide. Their strategic partnerships with national health plans empower their team to better serve agents and improve distribution channels.
Job Summary
The Front Office & Guest Experience Coordinator plays a key role in creating a welcoming, professional, and efficient office environment. This position serves as the first point of contact for guests, clients, and team members while supporting daily front office operations, administrative tasks, and office services. The role balances hospitality-driven guest experience with strong organizational and operational support to ensure smooth day-to-day office functionality.
Primary Responsibilities:
Guest & Client Experience
Greet and welcome guests and team members in a friendly, professional manner
Coordinate guest visits from arrival through departure, ensuring comfort and needs are met
Deliver high-quality customer service and maintain a polished office image
Answer, screen, and direct a high volume of phone calls professionally
Build positive relationships with regular office guests and internal team members
Front Office & Administrative Operations
Monitor daily meetings and ensure conference rooms are properly assigned and prepared
Receive, sort, and distribute mail, packages, and deliveries
Maintain a clean, organized front office, meeting rooms, and common areas
Open and close the office as needed
Provide general administrative support to leadership
Office Coordination & Services
Manage office supplies, inventory, and product shelves
Maintain coffee, water, snack stations, and supply closets
Coordinate office vendors and service providers
Perform light office errands as needed
Ensure security of shredding containers and sensitive materials
Printing, Materials & Compliance Support
Print and prepare materials ensuring compliance approval
Operate and assist in maintaining printing equipment
Support coordination of paper product pickups and distribution
Collaboration & Communication
Manage employee & partner life events acknowledgements (Teams messages, cards, flowers, gifts)
Use Outlook, Teams, and Microsoft Office tools for coordination
Manage multiple priorities in a fast-paced environment
Assist with special projects and additional duties as assigned
Special Events
Assist with the planning, coordination, and execution of internal meetings, trainings, celebrations and company events.
Coordinate event logistics such as room setup, catering, supplies, signage, and materials.
Ability to drive large van with event supplies
Primary Skills & Requirements:
High School Diploma or equivalent required
2+ years of front office, guest services, or administrative experience preferred
Strong communication and customer service skills
Professional demeanor with a positive attitude
Strong organizational and multitasking abilities
Dependable, detail-oriented, and service-focused
Proficiency with Microsoft Office and office equipment
Ability to lift up to 40 lbs. as needed
Reliable transportation required
Benefits Available
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
The general pay scale for this open position is $18 - $21 per hour. Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.